Manager-Account Manager

Working hours are Monday - Friday, 8:30am - 5:30pm. The purpose of the role is to assist Customer Services and Business Support Manager in all areas of customer service and finance within the Water Hygiene Business. Set up of new clients in CRM, FGS and other IT systems where required Produce customer work in progress reports from online portal and carry out customer reviews as required Principal contact for customer, co-ordinating services between laboratory and customer Review overdue reports and work with the water laboratories to ensure results are reported on time Handling and resolution of customer issues and complaints Use CRM to record client information Support Sales Team preparing information as required Credit control and management of overdue debt ensuring information is recorded in accounts system To support clients on the use of on-line services. Customer services experience Computer literate We celebrate the achievements of our employees through annual long service awards, recognise our colleagues special life events, and we are committed to charitable causes through global fundraising activities. Life Assurance (4 times annual salary) Holiday Purchase Scheme Enhanced Maternity, Paternity and Adoption Pay Scheme Company Pension Plan Employee Assistance Programme – 24/7 confidential support. Free car parking Worldwide career opportunities Whether its supermarket savings or days out, the daily coffee or a summer holiday – there’s something to suit everyone’s lifestyle. Your data As part of any recruitment process, the company collects and processes personal data relating to job applicants. The company is committed to being transparent about how it collects and uses that data and to meeting its data protection obligations. We support your development! Eurofins companies are committed to supporting your career development. We embrace diversity! Eurofins network of companies believe in strength and innovation through diversity, being an Equal Opportunity Employer . We prohibit discrimination against employees or applications based on gender identity and/or expression, race, nationality, age, religion, sexual orientation, disability, and everything else that makes employees of Eurofins companies unique. We are well on our way to achieving our objective of carbon neutrality by 2025, through a combination of emission reduction and compensation initiatives. We encourage our laboratory leaders to make sustainable changes at their local level, and in addition to their initiatives we also count on our dedicated carbon reduction team to help us to achieve this goal!