Membership Advisor / Account Manager / Services Advisor

East Midlands Chamber is a well-respected and award winning organisation that aims to enhance businesses and communities in Derbyshire, Leicestershire and Nottinghamshire. With more than 4,000 members, we have established a reputation as the voice of the region's economy. Job title: Membership Account Manager
Salary: From £21,840 per annum dependant on skills and experience
Based at: Nottingham (Chesterfield, Derby or Leicester also considered) with agile working. Additional travel required
Contract: Permanent, full time (35 hours per week)1. WHY THE POST EXISTS Do you enjoy building and maintaining relationships with businesses? Can you put the customer at the heart of what you do? Do you have experience in coordinating informative and engaging workshops? If so, you could be our next Membership Account Manager. In this role you will work alongside the membership function to create and maintain high-quality communications and relationships with members. You must be comfortable interacting with members by phone, video call, in writing and occasionally in-person to ensure that your member accounts access and experience excellent service(s) from the Chamber and therefore want to remain in membership. This team member will also organise, generate bookings for and deliver engaging face-to-face and online member focused events every month, they will bring passion and confidence to host and work with/showcase venues. 2. THE KEY AREAS OF RESPONSIBILITY - Provide an excellent level of customer service to all members, in particular the given portfolio.
- Promote the benefits of Chamber membership which includes a wide range of events, webinars, services and financial savings.
- Engage with sales campaigns throughout the year to promote events which feature in the annual programme of the Chamber.
- Record all interactions accurately and succinctly on the Chamber’s Customer Relationship Management (CRM) system.
- Positively contribute to key performance indicators including sales and retention targets.
- Create and maintain quality interactions with members leading to greater retention rates.
- Communicate effectively and consistently with business contacts by phone, video call, in writing and occasionally in-person.
- Successfully organise and deliver member focused events including hosting every month, virtually and face-to-face, ensuring delegate satisfaction.
- Generate suitable bookings for member events and maximise engagement including attendance.
- Occasional out of hours work will be required (i.e., evenings and early mornings). 3. IDEALLY APPLICANTS WILL POSSESS - Relevant and demonstrable experience of managing a varied portfolio of businesses.
- Experience of working with a diverse range of businesses – different sectors and sizes.
- Can engage with businesses and able to change approach depending on the circumstances.
- Excellent organisational skills.
- Tech savvy – in particular with Microsoft office and cloud-based applications such as CRMs.
- Highly motivated and a self starter.
- Good use of English, in writing and verbally. 4. WHAT YOU CAN EXPECT IN RETURN - 25 days holiday plus bank holidays each year (pro rata for part time).
- 8% non-contributory pension scheme.
- Wellbeing support including access to Westfield Health plan, Mental Health First Aiders, self help toolkits, discounts and more.
- Your Birthday off plus an extra day of leave after 5 and 10 years' service.
- Life assurance (death in service support scheme) for your beneficiaries.
- Dress for the day policy and agile working practices (role dependent).
- 2 CSR days to take per year (volunteering activity).
- Access to tax-free childcare and Bike2Work schemes.
- Special leave for bereavement, compassionate leave & dependent related time off.
- Learning and development opportunities.
- Flexibility to take unpaid leave, paid study leave & special leave for territorial army.
- Recognition and engagement schemes including our Our Stars.
- Tax free 45p per business mile for cars (up to 10,000 miles per year). 5. HOW TO APPLY If you have an enthusiastic approach to your work and feel you could make a significant contribution to our organisation, we would like to hear from you. Please visit East Midlands Chamber (Derbyshire, Nottinghamshire, Leicestershire) job vacancies website. Unfortunately we cannot accept applications from this platform for compliance purposes. The closing date for applications is ongoing (we close ongoing adverts once sufficient applications are received). 6. COMPANY STATEMENT East Midlands Chamber (Derbyshire, Nottinghamshire, Leicestershire) is an equal opportunities employer and Disability Confident Leader. All suitably qualified people are encouraged to apply for vacancies regardless of age, disability, gender reassignment, marital status, pregnancy or maternity, race, religion or belief, sex and sexual orientation. Applicants require current eligibility to live and work in the UK, they must also disclose any unspent convictions or cautions and company director disqualifications in their covering letter. Please inform of any reasonable adjustments needed during the recruitment process. The business is dedicated to retaining talent and therefore it may decide to prioritise and support internal applicants.

Proud member of the Disability Confident employer scheme

Disability Confident

About Disability Confident

A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident .