Junior SaaS Account Manager

Omniplex Learning are on a mission to build a brand new team of passionate, detail-oriented Renewals Specialists. Within this key role, you will take charge and drive extraordinary client retention rates within your accounts, ensuring every day offers new opportunities to work with a diverse range of well-known organisations. We are passionate about learning – our goal is to empower organisations to achieve their maximum potential through cutting-edge learning solutions. As part of our dedicated Renewals team, you'll play an integral part in our mission by bolstering customer loyalty and being the driving force behind customer retention.

 

About You

You thrive in a fast-paced environment and value cross-team collaboration. Your strength in building strong relationships with customers and leveraging data-driven insights for continuous improvement enables you to successfully hit your goals. Your skills may include:

• Successfully managing and growing customer accounts in a client-facing role.
• Having experience in managing a significant volume of renewals or orders per year.
• Being highly organised with a ‘zero inbox mentality’.
• Possessing excellent communication skills to build both external and internal relationships.
• Experience in using CRM systems like Salesforce for effective client information management.
• Having a results-driven mindset to enable you to consistently meet targeted metrics in your role.
• Proficiency in building and expanding relationships within accounts to contribute to business growth.
• A track record of identifying and leveraging cross-sell and up-sell opportunities.

About The Role

Your role will drive extraordinary client retention rates within your accounts and foster relationships with your clients. As well as this, you'll be tasked with:

• Managing a high volume of renewals per year.
• Monitoring key metrics such as Revenue Retention, Account Retention, Seat Retention, and Average Renewal Cost/Margin.
• Managing, quoting and closing software renewals across the Omniplex Learning Suite of Products (Articulate, Vyond, Guide, Docebo).
• Being a point of contact for clients for any software renewal or add on queries
• Quoting and negotiating on renewal costs and terms & conditions.
• Collaborating with the Account Development Team and Strategic Sales Team to identify cross-sell and up-sell opportunities at renewal.
• Transitioning legacy clients onto our new terms and conditions at renewal.
• Liaising with Sales Administrators to ensure renewal orders are placed successfully.
• Sending confirmation to clients that their renewal has been actioned and processed.
• Maintaining accurate client contact details and links them to renewal opportunities and accounts in Salesforce CRM.
• Using Outreach for automate messaging to our existing client base regarding their renewals.
• Building awareness of other solutions and services that Omniplex provide, to provide information to clients when requested.
• Working with Account Development Team and Technical Support Team to help with client admin queries.

What You’ll get

• A generous base salary dependant on experience, plus commission.
• Flexible working options – Work from home, the St Albans office, or enjoy a mix of both to fit your lifestyle.
• 25 days of annual leave, plus an extra day for your birthday and the opportunity to buy/sell five days annual leave per year.
• An inclusive Private Medical Insurance plan, keeping you covered beyond work.
• A comprehensive Dental, Optical, and Hearing care plan, because we care for your wellbeing.
• Group Life Insurance – Providing security and peace of mind for you and your loved ones.
• Access to Employee Assistance Programmes and resources supporting mental health and wellbeing.
• Enhanced family policies.
• Regular social events and activities.