Admin Administrator

Daily management of own workload, seeking clarification from the pathway Co-ordinator/ Team Leader. Analyse patient pathways vs outcomes and escalate to relevant clinical / non-clinical staff if the patient requires an earlier appointment or diagnostic in order to achieve RTT targets Monitor and record outpatient appointments on Cerner and chase the clinicians for Did Not Attends (DNAs) and Could Not Waits (CNWs) within stipulated timeframes to ensure that the Trust receives appropriate funding Identify, investigate and correct PAS discrepancies ensuring GP and personal contact details are accurate and up to date Follow the appropriate processes for audit forms, booking of BSL interpreters and transport patients in line with Trust standards Use your excellent written and verbal communication and interpersonal skills to interact with patients, their carers and relatives, visitors and staff Be a calm, supportive, flexible and adaptable member of the team Deal with all enquiries in a professional and co-operative manner Respond politely but firmly with people behaving antisocially and report any verbal abuse Redirect queries to the appropriate person using available information and initiative and send messages via email where possible. Provide non-clinical advice and guidance regarding appointments Process patient data and appointments using the Trust Patient Access System (PAS) Treat patients and their information/data with tact, discretion and confidentiality, in accordance with the Trust Information Governance Policy and the Data Protection Act Redistribute and file appropriate documents according to Information Governance policy Maintain an uncluttered and tidy reception area Maintain reception areas in a hygienic and sanitary condition including the cleaning and wiping down of protective screens, counter tops, work benches/desks, electronic and telephonic equipment and printers Complete own day-to-day tasks promptly and efficiently and prioritise work without need for direct supervision Be a proactive problem solver and encourage team-wide problem solving Support the Service Manager and Team Leaders in developing a patient focused service Have a comprehensive understanding of outpatient clinics and appointment booking Ensure the regular maintenance of equipment, reporting problems to relevant departments and managers Complete staff surveys and audits Maintain standards of grooming and dress, in accordance with departmental/Trust policy Assist in supporting and mentoring of new team members Attend annual appraisals and review objectives regularly Attend, complete and apply all mandatory training Please view job description and person specification attached for full duties and responsibilities