Administration Assistant

Cumbria, Northumberland, Tyne and wear (CNTW) NHS Foundation Trust

CNTW Inpatient Services at Carleton Clinic, Carlisle are looking to recruit a part time Administration Assistant, to work Thursdays and Fridays to join our team. The post holder will work on reception, primarily on the Hadrian male ward, but also to provide cover across to our other wards and to provide admin support throughout the service as in agreement with the Admin Manager.

This position is:

• Part-time (16 hours per week)
• Permanent
• Office based - Remote working cannot be considered

The purpose of this role is to provide front-facing duties and providing the main point of contact for incoming callers so high-level customer care skills both face-to-face and over the telephone care crucial to the success of this role. This front-end service is fast paced so the appointed candidate must be willing to work under pressure.

The post holder will be supported and trained by experienced administrative staff and work closely with the Ward Manager.

The post holder will report directly to the Administration Manager, but will work closely with the wider administrative team in ensuring the day-to-day deliverables are met.

Please ensure you meet the criteria before applying.

To express an interest in this post please describe your suitability and skills in line with the enclosed B2 Admin Assistant job description.

The successful applicant would start as soon as operationally possible.

Main duties of the job

You will work alongside an experienced admin staff to learn the role and the post holder should have:

• Experience of providing reception duties
• Experience of call handling in a busy environment - It is critical that excellent customer service is delivered in person or over the telephone
• Good organisational skills
• Be able to prioritise a fluctuating workload
• Proven experience of working with Microsoft packages
• A working knowledge of electronic record systems
• Diary management skills
• To meet the mobility requirements for this role as outlined in the job description
• Desirable: A current driving license and access to a car

The post holder will work as part of a team of administrators and will work closely with a range of clinical staff from the service.

Please note we reserve the right to close the application window earlier if sufficient applications are received. As this role is front-facing remote working opportunities cannot be considered.

For further information or an informal discussion please contact

About us

We aim to attract and retain a diverse, talented and committed workforce, who are caring and compassionate, and therefore able to meet the demands of the modern NHS now and in the future. In return we can offer a dynamic working environment in which to build a career.

Job responsibilities

Please find attached job description for full details.

We welcome your application.

Person Specification

Qualification

• Good general level of education up to Level 1 standard in English Language and Maths.
• NVQ Level 2 in Business Administration.
• NVQ Level 2 in Customer Service.
• Working towards Level 2 standard in Maths and English.

Skills and Knowledge

• Working knowledge of Microsoft applications including Outlook, Word, Excel and Power Point.
• Able to input data accurately and efficiently.
• Undertake repetitive tasks whilst maintaining attention to detail.
• Good communication and interpersonal skills, both verbal and written, face-to-face and non-facing customers.
• Demonstrates good customer care skills at all times.
• Good working knowledge of office procedures.
• Good organisational and planning skills using own initiative.
• Knowledge of working in NHS environment
• Ability to maintain and update patient electronic records

Experience

• Ability to uphold confidentiality at all times.
• Able to prioritise and plan own workload.
• Experience of carrying out administrative tasks, e.g., data input, receiving and making telephone calls.
• Experience of working in an NHS/health care setting.
• Experience of processing NHS/health care documentation.
• Experience using stock ordering and/or petty cash systems.
• Experience of working with paper-based and electronic filing systems.

Disposition

• Discrete in handling confidential and sensitive information.
• Able to work in accordance with Trust values and attitudes.
• Must be able to demonstrate an understanding of equality and diversity.
• Awareness of need for confidentiality in accordance with both Data Protection Act and local/national guidelines.
• Diplomacy.

Role/Team Specific Requirements

• Team Player
• Flexible with working arrangements

Additional requirements

• Able to meet the mobility requirements for the post

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Cumbria, Northumberland, Tyne and wear (CNTW) NHS Foundation Trust