Administrator/Receptionist

Care. Initiative. Pride. We see more than just high standards .  

Administrator/Receptionist

Location: Baltic Place, Gateshead

Working Hours: Monday to Friday TBC

Contract: Permanent - Part Time

Salary : £12.55 P/H

Relationships. Results. Success. At Robertson Facilities Management, we see them our way. We’re professional enough to make every collaboration count. Driven enough to deliver the very best service to everyone we work with. Friendly enough to make sure any environment we manage is as enjoyable as it is safe. Join us and you’ll join the UK’s largest family-owned construction, infrastructure and support services businesses. And as a Administrator/Receptionist, you’ll be part of a team that’s doing incredible things – for ourselves, for the partners we work with, and for a truly sustainable future.  

What you’ll do:  

• To interact with all internal teams to discharge the consistent, effective, and efficient delivery of tasks and in doing so, support best practice.
• Assist in the establishment osystems of monitoring and control, designed to ensure appropriate control over all critical service points, to maximise customer satisfaction, minimise customer complaints and other adverse feedback.
• Comply with Robertson policies, procedures, and guidelines.
• To support on finance activities as required including but not limited to ordering of works, processing of invoices, debt recovery as required.
• Support ensuring the CAFM system is maintained up to date and planned and reactive works are managed to ensure timely, quality delivery and mitigate the potential for failure in line with contractual KPI’s. Proactive tracking, monitoring, and closing of jobs to timeframe.
• Liaison with building users to ensure access for maintenance requests is granted. Follow each request through from receipt to completion, communicating with the end user to ensure the task is done to their satisfaction and in line with subcontractor KPIs
• Be effective, flexible and efficient in coping with varying demands.
• Follow up with sub-contractors to ensure that worksheet and statutory compliance paperwork is received in a timely manner and then uploaded to and stored on the CAFM system.
• To support the small works process in an administrative capacity.
• To support the management team with the production of month end reporting for client issue, internal monthly reporting requirements and data capture.
• To carry out other duties appropriate to the level and character of the post.

What you’ll need:

• Have excellent communication skills, good telephone manner and experienced in customer care.
• Have a flexible approach to work, able to adapt to peaks and troughs in demand and be well organised.
• Good level of computer literacy.
• An understanding of Computer Aided Facilities Management systems desirable but not essential.

The successful candidate will require a DBS/Disclosure Check before starting in the job.

Who we’re looking for:

People are at the heart of everything we do and achieve at Robertson. To fit right into the team, you’ll be committed to understanding the needs of our customers and work collaboratively towards our shared goals; get the best from teams and individuals, be confident in your decisions, and calm and quick to adjust to unexpected challenges; and help us make progress towards a sustainable future for ourselves and our communities.

Working the Robertson Way  

Joining us isn’t just about seeing things our way. It’s also about working the Robertson Way too, by bringing our 5 guiding principles to life. Here’s what that means… 

We listen   

Listening enables us to work positively and collaboratively, and gives customers, partners and colleagues the assurance that their voices are always heard.

We are professional   

Our mix of prudence and diligence, care and attention to detail means that our customers have certainty and assurance in everything we do and trust us to deliver.

We take responsibility   

Each of us is accountable for what we do. From the smallest detail to team safety and caring for our communities and the environment, we know that everything matters.   

We are determined to succeed   

Every challenge is an opportunity. We work collaboratively and focus on safety, productivity and quality to find solutions we can be proud of and that provide a positive, lasting benefit.

We are one team   

We work as one - in our teams and partnerships, and with our customers. We respect each contribution, and everyone stands up to be counted. We are Team Robertson. 

What’s in it for you?

In addition to the hourly rate, we offer a wide range of rewards and benefits, including 33 days annual leave (pro rata for part time positions), a great pension and valuable life assurance. What’s more, you’ll also be able to make the most of a range of brilliant extras. These include our Cycle to Work Scheme, discounts at restaurants and cinemas with a Taste Card, annual flu vaccine, and Health & Wellbeing and Life Management Support for you and your family.  

When it comes to diversity and inclusion, we see things differently at Robertson. We’re a company with strong family values and are committed to building a workforce which reflects the diversity of the customers and communities we serve. That’s why we’re working to create a truly inclusive workplace where everyone can feel welcome, included, and where we can all be our authentic selves.  

Apply now  

If you’ve got what it takes to look at things differently, to find new perspectives, and to discover the extraordinary within the ordinary, we’d love to meet you.