Associate Administrator

We at TFP, are looking for brilliant minds and passionate hearts to help us shape the future of fertility. We are one of the largest fertility service providers in Europe operating our IVF clinics and egg/sperm freezing banks in the UK, Poland and Netherlands. We have embarked on the mission to use technology to provide patients with a memorable best-in-class fertility journey that leads to the best outcome starting a family! At TFP, we offer all our patients the care, understanding and expertise that help to bring dreams to life. Science research and innovation are key to how we work and have led to us pioneering fertility treatment for more than 35 years. Many of our clinicians are internationally renowned specialists and we regularly share knowledge across our clinics to further improve our success. To work as part of the Patient Services and Administration team to provide exceptional customer care and an efficient administration service for the patients of Oxford Fertility. The main focus is to process all referrals into the unit, both NHS and private, and register patients on the Patient Portal. To be the main point of contact for our satellite services and local NHS Consultants and deal with all queries promptly and efficiently both by telephone and email. This role is full time working 37.The role will include working someevenings and occasionalweekends and Bank Holidays. Must act as the central point for patients, staff and visitors who make enquiries in person, by telephone and/or email. Prompt processing of initial enquiries via telephone/email within 24 hours of receipt. To be conversant with the patient database for recording and maintaining patient information, including the appointment system and invoicing system. To ensure that all communication with the patient is documented in the patient database. To carry out the scanning and allocating of patient notes, invoices and other paperwork, as required, into the computer system. Minimum two years’ experience working in an administration role. Experience working with patients / customers over the telephone. Skills & competencies normally associated with relevant administration experience. Hours: Full Time 37.Pension: Holiday Entitlement: 27 Days + Bank holidays Training: Full training will be given in this role, TFP works to continuously improve employee's skills. #