Contract Administrator

Role Responsibility:

Contract Administrator

Hybrid role - 3 days per week are required on site at our Customer Contact Centre, Wath upon Dearne, Rotherham, S63 7ER

£20,374.88 to £22,000 per annum

37.5 hours per week

About Us

Our G4S Customer Contact Centre in Wath Upon Dearne provides advice and support to the public on behalf of our clients. We have experienced rapid growth and are now a team of over 2000 people who spend their day helping people.

About the role

We are looking for a Contract Administrator to join our team, where you will provide support to the Operations Director, the Contract, Client and Commercial team in the delivery of Contact Centre services.

Key Responsibilities:

• Support the delivery of contract Governance requirements.
• Ensure the maintenance of the Contract shared folders and documents.
• Validating an accurate monthly invoice for the Phase 2 delivered services for the client.
• Create, own, manage and administer the ongoing maintenance of the Contact Centrecontract documentation.
• Own the access to the DWP commercial Jaggar and Bravo portals - receiving, sharing and sending incoming and outgoing requests and actions.
• Aid the contract manager to oversee and coordinate the timely delivery of contract events and obligations for example, Contact Variations, Contract Obligations.
• Support the Client Director and their team in the production of management information and presentations in advance of scheduled customer governance meetings.
• Coordinate logistics and readiness for on-site customer visits.
• Maintains contract files and records for all 3 rd party suppliers.
• Aid monitoring PO / invoices exceptions.
• Validate an accurate monthly invoice for the Phase 2 delivered services for the client.
• Consult with Procurement to undertake due diligence in the onboarding of new suppliers, financial set up or ad hoc payments.
• Liaise and work collaboratively with key stakeholders in the business and other operational departments.

The Ideal Candidate:

Essential Criteria:

• A team player - able to work collaboratively with others.
• Recognise the importance of confidentiality when supporting strategic or confidential issues.
• Good attention to detail – able to spot errors or mistakes in their own work and others.
• Good verbal and written communication skills.
• Experienced IT user. Confident in using Google Drive, Docs, Sheets, Slides and Meet our primary productivity tools.
• Have a proven conscientious and well organised approach to workload.
• Able to work on your own initiative.
• Proactive and flexible approach.
• Problem solver with logical approach.
• Analytical and enquiring – passionate about supporting the business to meet its targets and goals.

Desirable

• Experience of working in Finance or Project role in a BPO
• Experience of working with Government contracts

Benefits

While working for G4S, you are entitled to a number of benefits and offers from G4S partners and other organisations, from employee assistance provided through WeCare, to RAC cover and so much more, including the below;

• Progression, training and development catered to you.
• Charity work
• Refer A Friend incentives
• Company pension scheme with employer contributions.
• G4S Life Assurance Scheme.
• Subsidised healthcare plan.
• Charity work- Match-IT and Payroll Giving.
• Confidential Counselling Services
• 24/7 support specialising in health and medical
• Discounts on high street shops and brands including several leading high street brands, retailers and travel suppliers.

We encourage applications from people from all ages and backgrounds and aim to have a workforce that represents the wider society that we serve at G4S ESS. We pride ourselves on being an employer of choice. We champion diversity, inclusion and well-being and aim to create a workplace where everyone feels valued and a sense of belonging.

#LI-RG1