Customer Administrator

Lebus Upholstery
Queensway Industrial Estate, Dunlop Way, Scunthorpe, DN16 3RN, UK Job Title: Customer Administrator

Reporting to: Customer Admin Manager

Job Purpose: To control the activity of accounts and be the main source of contact. The integrated nature of the role ensures that full responsibility can be taken for running the account, the timeliness and accuracy of transactions, service, and dispute resolution.

Main Duties:

• Collate customer orders.
• Log all service to respond that is received via email, fax and phone.
• Resolve any queries with customers regarding orders/customer service issues, and product information.
• Maintain key account Harvey Norman 
• Log complaints with the upholsterer, updating their website, and chase where necessary.
• Input parts orders and chase up where necessary.
• Action collections.
• Liaise with agents/reps with regards to sales/service.
• Maintain customer contacts to advise of discontinuations/promotions.
• Negotiate and agree actions with retailers.
• Complete customer chases for orders and customer service resolutions.
• Ordering swatches as required and any POS/samples/specs.
• Other general office admin duties when required.

HOURS OF WORK:

• Monday – Thursday: 08.15- 16.45.
• Friday: 08.15 - 15.30.

Benefits include:

• Subsidized Canteen.
• Pension.
• Attractive Holidays.
• Employee Assistance Programme
• EOT Bonus
• Cycle to work and Appliances scheme

OVER 150 YEARS OF EXPERIENCE! Lebus Upholstery, which was established in 1840, has become one of the largest furniture manufacturers of UK produced upholstery, based in North Lincolnshire. We have a modern purpose-built 250,000 square feet factory supplying a wide range of furniture retailers across the UK and Ireland. The present site is over 5.5 acres and is probably the largest one-site operation of its kind in the country. A dedicated workforce, coupled with a strong forward thinking management team, ensures that all Lebus products are designed and manufactured to the highest possible standards. Lebus Upholstery is renowned in the industry for its quality of workmanship and design. Through the 1950s and 1960s, Lebus became one of the most famous names in furniture in the UK, and was reputed to be the biggest operation in Europe. The company was part of the biggest upholstery manufacturing company in the industry at that time - the Christie-Tyler Group. Now, Lebus Upholstery Limited has one of the most modern and efficient purpose-built manufacturing units in the UK. Our factory is 250,000 sq ft, as well as the space in the mezzanine area, and is currently busy producing a record order book. Lebus Upholstery are regarded as the market leaders in the quality commercial upholstered furniture market. In our custom built 250,000 square feet factory, probably the largest one site operation of its kind in the country a dedicated workforce and a strong leadership team devote all their talents and experience to the design and construction of Lebus models - many of which are exclusive. Lebus produces quality hardwood frames from seasoned timbers with all joints glued and pinned for triple strength and rigidity. We create and develop all our own exclusive designs, constantly monitoring and often anticipating the latest trends in furnishing designs and fabrics. Heavy investment in the latest computer technology improves both quality and efficiency, and since all the work is carried out under our own roof, quality control is easier and more rigorous, helping to ensure consistently high standards of design and craftsmanship in all Lebus products.