Customer Service Administrator

Job Title: Customer Service Co-ordinator
Location: Birkenhead
Duration: 6 Months
Salary: TBC

Hours: 7.30am- 4pm, Mon to Thurs, 7.30am-12.30pm Fri.

Our Rail Client based in Birkenhead are recruiting for a Customer Service Co-ordinator, on a contract basis of 6 months.

Key Duties & Tasks:

* Direct liaison with external & SISCO customers providing efficient responses and recording information

*Lead order book reviews with customers

* Support the Business Manager’s with delivery information on key customers

* Own customer OTD for all customers under their responsibility

* Attend the daily production meeting, being the voice of the customer

* Provide feedback on delivery failures to the customer

* Work closely with Production Planning, Material Planning and Operations to ensure information is robust and commitments are achieved

* Attend Project Reviews

* Understand the expectations and requirements of the key customers

* Provide concise and quality, technical and cost information on M&D inspection reports for customers and ensure reports are issued in a timely manor

* Attend reviews with the key customers

* Enter and maintain customer orders on to the MRP system

* Ensure orders are acknowledged to the customer within 3 working days

* Ensure all orders have valid agreement via LTSA or Quotation

* Respond to customers’ Requests for Quotations (RFQs) and enquiries

* Liaise with the customer for re-scheduling orders

* Understand capacity constraints when entering customer orders

* Work closely with Production Planning and Material Planning to ensure information is robust and commitments are achieved

* Management of the Repair Sales & GRN in-tray’s on a daily basis ensuring all reports are executed efficiently and filed in the appropriate folders

* Control and progress the NSI process

* Assist the other members of the Sales Administration team

* Ensure all sales administration processes are executed and compliant with internal procedures, WMS and Internal Control, minimising exposure and risk

* Assist and cover the Sales Order Administrator to ensure all orders and acknowledgements are processed in a timely manor

General:

* Adhere at all times to the company’s Health, Safety & Environmental instructions and requirements

* Take on any other reasonable responsibilities or tasks that are within the employee’s skills and abilities.

Working Relationships:

* Customer Service Manager
* Close working relationships with Sales Administration team, Business Managers, Material Planning and Production Planning

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