Customer Support Administrator - Get Hired Fast

We are searching for a resourceful Customer Support Administrator to join our passionate team at Randox Laboratories in Antrim, Co. Antrim.
Growing your career as a Full Time Customer Support Administrator is an incredible opportunity to develop relevant skills.
If you are strong in people management, planning and have the right experience for the job, then apply for the position of Customer Support Administrator at Randox Laboratories today!

Job description

Randox is welcoming applications from Administrators wishing to join the Technical Support division of our Sales and Marketing Team as a Customer Support Administrator. Operation of the company telephone and email system to receive customer complaints or enquiries ensuring a rapid response rate according to agreed standard. Working at Randox Science Park Antrim, successful candidates will receive comprehensive training and in-depth knowledge of Randox products and deal directly with some of our biggest customers. .

Responsibilities

• Operation of the company telephone and email system to receive customer complaints or enquiries ensuring a rapid response rate according to agreed standard.
• Use of relevant software to record and monitor the status of customer and internal queries.
• Contacting customers to carry out post-market feedback and trending of this data.
• Communicate and liaise effectively with customers/suppliers/visitors etc as well as internal staff; interpret and respond clearly to requests.
• Carry out biannual customer feedback.
• Relevant administrative tasks.

Skills and Qualifications

Essential Skills

• Excellent communication skills.
• Ability to work both in a team environment and independently.
• A willingness to develop a high level of product knowledge.
• Ability to work to strict timeframes and meet deadlines.

Desirable Skills

• Degree level education in a Business/Life Science discipline.

Further Information

Work time: 08:40 - 17:20 to be confirmed. Randox now offer free transportation from Antrim Train / Bus station each morning to take staff to our various sites in Antrim and Crumlin. This shuttle will take staff back to the station at the end of the day.

Benefits of working as a Customer Support Administrator in Antrim, Co. Antrim:

● Learning opportunities
● Company offers career progression opportunities
● Advantageous package