Database Administrator

The energy market is changing in a big way, and Callisto is at the forefront of ensuring M Group is leading the charge. We are market leaders in the management of regulated data within the electricity and gas industries and are working to be at the forefront of the electricity markets transition to Market Wide Half Hourly Settlement; leveraging off our service delivery to customers, new products we've introduced and our expertise. An exciting opportunity has arisen for a Data Coordinator to join the Callisto team on a 12 Month Fixed Term Contract . The Data Coordinator will play a vital part in our data management services to ensure data exceptions are identified & resolved quickly & accurately and our workstreams & services are completed within contractual SLAs. Some knowledge of our systems and processes would be an advantage, but a passion for delivering a quality service is more important. This role is based in our Newcastle Upon Tyne office - hybrid. Do you have experience in a Data Admin role/Admin role and looking for your next opportunity? This role could be for you! What you'll be doing:

• Manage workload to conclude the assigned daily tasks.
• Be able to analyse & problem solve to resolve data exceptions.
• Validate data to ensure accurate and timely invoicing to our clients.
• Be tenacious & strong-willed to conclude investigations quickly.
• Carry out daily inbox management in line with SLA requirements.
• Be able to effectively follow escalation processes when appropriate.
• Prioritise daily workload to ensure SLAs are successfully achieved.
• Ensure daily reporting, including analysis and ideas generation.

What we need from you:

• Some previous Admin experience (data admin experience is an advantage)
• Great communication skills to liaise with external stakeholders
• Organised
• Prioritise workload to ensure SLA's are achieved
• Problem solving with limited timescales
• Attention to detail
• Able to work within a team

What we offer:

• 25 days holiday + 8 days bank holiday
• Enhanced Maternity, Adoption and Paternity leave
• Access to employee assistance programmes
• Online GP Service, 24 hours a day, 365 days a year
• Discounts with national retailers
• Eye care vouchers
• Mobile Phone Discounts
• Reward & Recognition Scheme

At Callisto we recognise and value the benefits from our workforce diversity. We are committed to creating a diverse and inclusive environment to develop a culture where our people feel included and valued.