Dietetics Administrative Support

Main Duties & Responsibilities Of The Post Provide a complete secretarial and administrative service to the Dietetics team at Southmead to include audio-typing, digital transcription, maintenance of patient record files and other office filing systems, photocopying and the composition of letters. Co-ordinate referrals liaising with the centralised booking team regarding outpatient bookings. To work in a team, providing cover as necessary and liaising with other hospital departments on issues such as booking meetings and maintaining the material fabric and cleanliness of the department facilities. Sort, distribute and prioritise incoming mail, using judgement and experience to decide which documents should be passed to the Clinical Lead and which may be passed directly to other areas for action and information. Provide the first point of contact in the department for all telephone calls and personal callers to the department. Such contacts may include patients, members of the public, dietitians, medical and nursing staff,other NHS / professional associations. Use developed customer service skills to obtain and give information as well as message taking. Use judgement gained by experience to respond sensitively to patient enquiries or to recognise limits of knowledge and refer more complex queries to the appropriate dietitian. Operate the answerphone and ensure it is functioning whenever there are no admin staff present in the department. Receive written patient referrals and pass them to the appropriate dietitian. Assist with administrative aspects of the clinical placement programme for student dietitians on behalf of the Dietetics Team. Order non-stock items via EROS as required and check delivery notes against invoices. Participate and attend admin team meetings, pro-actively making suggestions for service improvement and contributing to other events within the department. Identify own training and development needs and undertake mandatory training as required Other duties appropriate to the grade as agreed between the post-holder and manager from time to time.