Head of Students and Corporate Services Operations

Since 1845, Queen’s University staff, students and alumni have made a difference to societies locally, nationally, and internationally. The University has always been a generator of knowledge; we tackle the issues faced by individuals and societies at a local, regional, and global level and we are an engine of progress that is central to the socio-economic success of Northern Ireland. When it comes to future graduate employment, Queen’s ranks 12th in the UK, and our contribution to the economy in Northern Ireland and the UK is currently estimated at over three billion pounds annually.

Today, Queen’s University is one of the UK and Ireland’s leading universities and it continues to shape and serve the world around us through its research and teaching. A significant employer in Northern Ireland, Queen’s employs over 4,500 people from in excess of 98 countries and has a student body of approximately 25,000. The University is a member of the Russell Group of research-led UK universities and has an annual turnover of £450m.

This is an exciting time to join the Queen’s community and follows a period of highly successful growth, diversification and improvement for the University’s reputation and student recruitment. The University has recently designed a new leadership structure to optimally align strategy and vision with operational delivery – making us more agile and better equipped to achieve our goals as outlined in Strategy 2030.

Reporting to the Vice-President, Students and Corporate Services, we are seeking a visionary leader for the role of Head of Students and Corporate Services Operations. This pivotal position will drive the integration and enhancement of student and corporate services portfolio ensuring seamless, high-quality shared service delivery across the university. They will act as a key relationship manager across the institution leading positive change and provide expert advice and insight to decision-makers at all levels of the University on matters relating to Students and Corporate Services.

The ideal candidate will bring extensive experience in managing shared services, a strategic approach to operational excellence, and exceptional leadership capabilities.

The successful candidate must have, and your application should clearly demonstrate that you meet the following criteria:

Qualifications

• Educated to minimum of degree level or equivalent qualification.

Experience

• Significant relevant experience in a senior leadership role within a large, complex organisation.
• Proven track record of successfully leading change management in a higher education context to improve performance against targets and operational efficiency, bringing colleagues and stakeholders along as changes are established and embedded.
• Demonstrable track record and evidence of leading the development and execution of multiple complex projects that provide business transformation while protecting business as usual activities.
• Significant relevant experience at a senior level of building and leading teams that have delivered results within a higher education environment with clear evidence of staff engagement and motivation strategies.
• Evidence of financial management and financial planning and monitoring activity at significant scale.
• Experience in developing innovative solutions and the practical implementation of strategy which includes the positive engagement of staff teams to deliver against targets.

Please note the above are not an exhaustive list. For full details, including the Essential & Desirable criteria, click on the 'Candidate Information' link on our website.