Hozpitality - Operations Manager

NOVOTEL Company Description Overlooking the historic Bute East Dock, Novotel Cardiff Centre is for guests looking for style and comfort. It offers a quiet location close to many local attractions, including Cardiff Castle, Cardiff Bay and St David's Shopping Centre. Relax and unwind with our fantastic leisure facilities, including a gym, swimming pool and steam room. The on-site Customs Shed restaurant offers a mix of local and international cuisine, while the bar boasts a selection of beverages for you to relax and savour. Our hotel is conveniently located for both rail and road travellers. It's just an 11-minute walk from Cardiff Central Station and a 10-minute drive from the M4. If you're flying in, we're approximately 30 minutes away from Cardiff International Airport. Our facilities are perfectly tailored for business travellers. We've got ten fully equipped meeting rooms available, which can accommodate up to 200 guests. The hotel makes a great base for anyone travelling further afield too. Brecon Beacons National Park, Caerphilly, Swansea and Bristol are within reach. The hotel is extremely convenient and caters to all types of trip. Job Description The Operations Manager reports directly to the General Manager and acts on their behalf in their absence. Is responsible for the entire operation including Food and Beverage, Rooms, Guest Experience and Sales and Marketing. Your role is to enforce standards and, to guarantee a consistently high quality guest experience. Coordinates all aspects of the operation to ensure that each outlet functions at an optimal level in key areas including service, revenue generation and cost management. Creates a culture which is service focused, positive and driven to succeed, open to change and creative in approach. Fosters the talent within the department to ensure that all reporting HODs and Talents are effective in their current roles and developed to the next level.

• Carry out Duty Management shifts accordingly DM ROTA and business needs
• Leadership & Reporting
• Comprehensive Operational Oversight:
• Quality Assurance
• Coordination & Optimization
• Culture & Development
• Talent Management:
• Duty Management
• You liaise with the hotel's various departments on customer requests, and are a recognized 'facilitator' within the establishment.
• You're responsible for building customer loyalty, so they'll keep coming back for you.
• Additional tasks given by Reporting Manager

Qualifications

• Leadership Skills
• Customer Service
• Problem-Solving
• Communication Skills
• Financial Acumen
• Operational Knowledge
• Technical Skills
• Adaptability
• Cultural Competence
• Right to work in UK

Additional Information Let's take a look at the benefits you will receive from us.

• Indulge in delightful meals while on duty
• Look sharp in our provided uniform
• Pedal your way to work with our Cycle to Work Scheme
• Take care of your vision with our Eye Care Voucher
• Enjoy extra holidays every year
• Plan for your future with our Pension Scheme
• Explore Merlin Entertainment with our exclusive discount
• Celebrate your birthday with our special Bonanza
• Savor the Accor Dining Experience at our hotels/restaurants
• Seize development opportunities through Accor Academy
• Prioritize your well-being with VIVUP
• Plus, Accor offers you training in all hotel professions throughout your career, as well as infinite possibilities for career development within the Group's hotels, across multiple establishments and brands.
• And much more awaits you...

Information on the processing of personal data: When you submit an application to HQ and Midscale Hotels: Accor UK Business & Leisure Hotels Limited, trading as AccorInvest UK, the company processes some of your personal data to consider and manage your application. We may also process data supplied to us by third parties, for example one or more of your former employers or a third-party supplier of personality questionnaires. Please note that your answers to any questionnaire will not lead to an automated decision. In our capacity as data controller, we ensure that we comply with all legislation relating to the protection of personal data (in particular the retained EU law version of the General Data Protection Regulation (Regulation (EU) 2016/679) and the Data Protection Act 2018). Information relating to the processing of candidates' personal data and to the exercise of their rights of access, opposition, rectification and deletion is available in our Employee Privacy Policy