IT administrator

IT Administrator (1st line support engineer)

Our client is looking for an IT Support Engineer (First line support) to join their team based in Bristol. This is a great opportunity to join a thriving organisation offering great career potential. You will need to have a driving licence for occasional travel to other sites. (Mainly Exeter and £mileage is provided.)

Commercial experience in IT is not necessary, although it would be advantageous - if you have recently completed an IT qualification such as a computing degree or IT apprenticeship, we'd love to hear from you.

Key responsibilities:

• Logging service desk support tickets taken by phone or email.
• Speaking with end users on the phone as part of the helpdesk role.
• Gathering Information and resolving technical issues, escalating as required.
• Documentation and updating of documentation.
• Build and setup of new Laptops, mobile phones and tablets.
• Occasional visits to site for setups and troubleshooting.
• Opportunity to get involved with in-house IT projects in house.
• Installing or changing software to fix issues (Windows patching, PDQ deploy).
• Remotely accessing hardware or software for clients to make changes and fix problems.
• Providing technical assistance for general questions and problems.
• Desk-side assistance as required for regional HQ or site visits.
• Resolving problems 1st line issues, i.e. printing, desktops, 4G routers.
• Triage of incoming support tickets from all regions.
• Assist with additional duties and tasks as assigned by the line manager.
• Adding and removing users from Office 365.

Below are the technologies you'll be learning about and working with:

Vmware Vsphere 7.x.

Windows Server 2019 + Windows server admin, Group Policy etc. (all virtualized).

Windows 10, 11 + Dell Clients.

Office 365 Client side, MS Teams.

MS Azure Admin.

MS 365 Admin, Security etc.

Freshdesk.

Sophos.

Forcepoint & Mimecast.

Teams and 8 x 8 Telephony

Key Competencies:

• Flexible approach to working
• Excellent organisation skills
• Ability to learn on the job.
• Full UK driving licence with suitable transport for travelling to site.
• Willingness to travel as needed.

Essential requirements:

Formal IT qualifications or relevant experience

Full UK Driving licence

Own a vehicle for travel between sites

The benefit package for this role includes:

• Annual Bonus Scheme
• 24 days holiday (increasing by 1 day after 2 years of continuous service up to a maximum of 28 days)
• Pension scheme
• Perks Employee Discount Scheme
• Employee Assistance Programme
• Annual Volunteering Day

If you are passionate about IT and have a desire to contribute to the growth of a dynamic business, we encourage you to apply. To £24,000 + benefits.