Officer Administrator

Maintain and assist in the development and maintenance of an excellent quality service to the public for council tax, keeping up to date and accurate council tax records, identifying necessary changes to accounts and ensuring they are updated correctly, calculating revised charges, and updating computer records as necessary. To input to and understand all computer systems used for example, Academy and Enterprise To ensure all necessary action is taken to assess council tax allowances, exemptions, discounts, and other relief in accordance with procedures and legislation. To have an expert working knowledge of council tax and the ability to give this advice to the resident in a clear, concise manner. To administer and process all high-level queries and to prioritise complaints that haven’t been logged into our complaint system Experience of Academy and Enterprise software Working knowledge and experience of interpreting council tax legislation Experience of updating Council Tax records, this includes identifying eligibility to discounts and exemptions. Experience of setting up in year arrangements and or taking payments and setting up direct debits to maximise collection Contract Initial 3 to 6 month ongoing contract PAYE via Umbrella Monday to Friday 9am to 5 pm (Remote)