Operations Manager

Are you looking for the next exciting role or are ready for the next step in your management career? Do you have a passion for retail, exceptional customer service and inspiring a team, then this role is for you!

We are looking for an enthusiastic leader with a flair for retail to play an essential role in managing our day-to-day operations. You will play a key part within the management team and lead from the front; looking after loss prevention, health & safety, stock management, the management of out of hours replenishment, as well as deputising for the GM. You'll spend your time leading your team to deliver compliance, exceptional customer service and shop floor standards. Yourproactive thinking andretail management expertisewill make the most of every sales opportunity.

Responsibilities

• Overseeing our retailoperations, maximising profitable sales and growth while creating a unique customer focussed environment.
• Taking the lead increating a great place to work for everyone on a day-to-day basis whilst thinking ahead to ensure your teamhave a development journey withDobbies.
• Sparking your team’s passion for delivering the best customer experience possible bycreating a brilliant customer journey.
• Working closely with ourcentralsupport teams, maintaining top notch communication, stock supplyandresponse.
• Ensuringcompliance and health&safety regulations are carried outacross the centre, whilst always caring for employee and customers welfare.
• As a member of the senior management team, you will also have duty manager responsibilities including key holder duties. You will also as being a key support to the General Manager and will deputise when they are on days off or on annual leave.

Who we are looking for

• You’ll bringoperationsexpertisewith proven experience ofretailoperationsmanagement.
• Commercial awareness and understanding of budgets, profitabilityfrom drivingretailsalesand improved ways of working.
• Ability to identify training needs. You'll be effectively coaching and training all levels ensuring our teams are delivering a first-class customer experienceand safe centreenvironment.
• Adaptability. You'll act quickly and enthusiastically to changing priorities, workload and new regulations or requirements.
• Positivity managing change, you'llleadthe team througheach seasonwith care and motivation to deliver the best.
• Can demonstrate our values at all times – we’re one team, getting better everyday. We bring a smile. We live and breathe gardens. We make it work for our customers.

What we offer

• Generous annual leave entitlement. Use your holidays when you want with limited statutory days off required
• A supportive work environment with a focus on work/life balance
• Treat yourself with generous uncapped discount across our stores with 50% off in our Restaurants, 25% off in the Garden Centre and 10% off in our food halls
• Access to Wagestream – support your financial wellbeing, with ability to access earnings ahead of pay day, save for the future and financial advice
• Access to Retail Trust – seek confidential support, access to a virtual GP, free counselling service and discounted retail rewards with our employee wellbeing platform
• Access to Dobbies Academy – continue your development with our eLearning platform and development programmes

About us

At Dobbies, we’re proud to have history dating back to 1865. Founded by James Dobbie, we’re the UK’s largest garden centre retailer, with 3,800 colleagues and 77 stores, including six little dobbies, and a Central Support Office near Edinburgh.

Our passion and joy for gardens and plants is what makes us special. In our stores, we showcase this through own brand and branded products, concession partners and services. We have something for every season, occasion and style of garden, outside and in.

Many of our stores also feature a restaurant or coffee shop, where customers can enjoy refreshments or meals in a relaxed and welcoming environment.

At Dobbies, we champion garden living all-year-round and offer a calendar of events and experiences that bring people and communities together.

We’re committed to being a great place to work. We’re one team and we encourage our colleagues to be the best version of themselves, every day; to share their wins and celebrate success. Together, we make it work for our customers.