Operations Manager

Job Title: Operations Manager

Reports to: Operations Director/Head of Operations

Location: Weston-Super-Mare

Role Overview: Ensure safe, punctual, and cost-effective delivery of services, exceeding customer expectations, and maintaining compliance with policies and legislation. Act as the local representative, fostering community engagement and high safety standards.

Key Responsibilities:

• Deliver efficient, safe, and timely services.
• Analyze and manage data for continuous improvement.
• Engage with employees, management, and customers.
• Foster collaboration between operational and engineering teams.
• Manage service delivery across depots in line with company policies.
• Achieve set plans, budgets, and service quality.
• Ensure effective staff planning and manage union relationships.
• Manage key performance indicators and team development.
• Liaise with external bodies to enhance performance.
• Oversee cash handling procedures.

Site Responsibilities:

• Serve as the main contact for service delivery and compliance.
• Adhere to divisional SOPs, policies, and audit frameworks.
• Oversee Safety and Environmental responsibilities.
• Drive progress in Operational Excellence and Wrench programs.
• Ensure resolution and embedding of safety and compliance actions.
• Conduct regular site inspections to monitor and enforce standards.

Skills and Experience:

• Proven leadership in a unionized environment.
• Strong negotiation and influencing skills.
• Excellent customer service orientation.
• Team-building and high-performance leadership.
• Certificate of Professional Competence (CPC) in Passenger Transport desirable, willingness to study essential.
• Strong safety culture and budget management skills.
• Effective communication and stakeholder management.
• Ability to manage and travel between multiple sites.

If you are a strategic leader with a passion for safety and excellence, apply now to join our team.