Payment & Orders Administrator

At a glance Role Title: Customer Experience Partner Level 9, Payment and Orders Windows Partner The Official Partnership Job Title is Payment & Orders Administrator Position: This is a Permanent position Location: Wilmslow -Onsite working only Hours of Work: Full Time, 36.25 hours per week. Working 5 days a week. Including 1 in 3 Saturdays based on business needs. Hours of operation are Monday to Friday 08:00 am - 18:00 pm with 1 in 3 weekend days (Saturdays 08:00 am - 18:00 pm based on business needs) Salary: The salary for this role will be £23,600, Annual About Role The John Lewis Contact Centres are a vibrant, collaborative and growing area of The Partnership, and the role they play is essential to our delivery of outstanding customer service. The Centre must deliver comprehensive support and service to our customers, whilst operating at the most cost effective level. What you’ll be doing You could be interacting with our customers via phone, email, so will need to be an accomplished communicator. You’ll be dealing with multiple queries, questions and complaints. Expect the work to be intense and sometimes involve tough interactions, but your commitment to solving intricate problems and the education provided will prepare you for effectiveness. A capacity for adept negotiation is crucial for resolving intricate and potentially emotionally charged customer issues, all while maintaining the interests of our customers, Partners, financial health, and brand value. Always adding value through effective influencing, communication and sharing of expertise No day will ever be the same. Regardless if it’s a one off interaction with a customer, or something more involved , you’ll impress our customers and your stakeholders with your professionalism, efficiency and personal touches, building on our strong brand loyalty. What does the Payments and Orders Windows Department do? As a P&O Partner you will be responsible for the start of the customer's Furnishing Fabric order journey. Checking estimates and taking payments and processing orders, answering customers queries, checking fabric availability, expected delivery dates, coordinating orders with multiple different products e.g. Blinds / Curtains / Tracks & Poles. With a key focus on outstanding customer service, solution focused and ensuring that our customers are kept informed. Also closely liaising with other stakeholders such as Estimators, Fitters and Suppliers. Essential skills you’ll need Previous Customer Service Experience Please see the full details and the key accountabilities about the role in the Job Outline attached below. For current Partners only - Please view the job outline here using your internal Partnership email address: (Link-> Benefits of the Partnership and the Role 💚- Full-Time working holiday entitlement 22 days holiday, plus public and bank holidays (this is prorated for part-time hours). 💚- Great work-life balance, including a focus on well-being and flexible working and our equal parenthood leave Policy 💚- Defined Contribution pension scheme where your contributions will be matched by the Partnership (up to 8% of pay) and, after three years’ service, you’ll receive an additional Partnership contribution of 4% of pay, regardless of whether you pay in or not 💚- You’ll get a Partnership discount in-store and online once you complete your Earning Membership period. That’s 25% off in John Lewis (12% off electrical products, some exclusions apply) and 20% in Waitrose (some exclusions apply) You’ll also be able to nominate someone you live with to share your discount. 💚- We’re proud of our exclusive hotels based in some of Britain’s most stunning areas and once you’ve been with us for three months, you’re welcome to explore them Find out more about the extensive range of exciting benefits that you could enjoy when you join us on our website under About the Partnership; Benefits. (Link-> Additional Information: The application form consists of a CV upload followed by application questions. Please ensure you refresh the page each time you complete a task to ensure you complete everything that you need to in time. (If internal, check your Workday notifications and see further guidance on the PDW under 'Internal application process'). We occasionally close vacancies early in the event we receive a high volume of applications. Therefore, we recommend you apply early Following the submission of your application, the next phase in the evaluation process is expected to start with a one-on-one virtual interview during the week starting June 10, 2024 Please be aware that the training is full time on Site training at Wilmslow. The training hours are Monday to Friday 9am to 5.30pm for 4 weeks from Start date. No holidays are permitted during training. You'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you. Please be aware that due to the nature and activities of this role, all successful candidates will have a DBS check carried out on them through a 3rd party registered body. For more details on DBS checks and what these entail, please visit the Government website. (Link-> Please note, the office for this role will be above Wilmslow Waitrose, these will be new offices so if your application were successful we would offer a primary location for Didsbury (John Lewis) on the written offer until our system has been updated. For internal use only: #LI-JLPGR #LI-HEADOFFICE