Payroll Operations & Transformation Manager

About the role

As a Payroll Operations & Transformation Manager, you'll lead a team of payroll and operational experts with responsibility for maximising the effectiveness and efficiency of the team. As a leader within Zellis Managed Services (ZMS), you'll own the delivery of a first-class and high qua lity service delivery to your clients. You'll be responsible for people development, individual career planning, skills assessment, performance management, and creating a team culture to provide an outstanding client experience.

You'll be the driving force behind accurate and timely management of the payroll, case management, team efficiencies, and communications to our customers, working to mitigate risk and continuously seeking opportunities for improvement.

In this role your key responsibilities will include:

• Organisation and resource planning of the team on a quarterly basis.
• Tracking work allocation and reassigning any overdue tasks.
• Monitoring of controls and regular auditing to check for completeness.
• Ensuring thequality of service delivered to customers. Monitoring customer NPS, taking feedback to implement strategies to improve.
  
• Monitoring and delivery of SLAs and KPIs.
• Attending customer service review meetings.
• Being the final escalation point for any customer queries, dealing with incidents and providing regular updates.
  
• Driving a people-led culture of development and performance, supporting and developing colleagues to achieve their career goals and objectives.
  
• Supporting new business implementations.

Skills & experience

Essential skills:

• 5+ years in a Payroll Leadership/Management role.
• Succession planning and development experience.
• Process optimisation knowledge and experience.
• Ability to demonstrate and deliver continual service improvement.
  
• Good knowledge and experience of HR practices.
• Experience of managing complex and high-volume teams, performance management and objective setting.

About you:

• An effective communicator (verbal and written) at all levels for both internal and external stakeholders.
  
• Ability to multitask, deal with complexity and conflicting priorities/projects/deals at the same time.
  
• Outstanding customer service skills with the capability to engage with stakeholders at different levels.
• Accomplished at working effectively across teams in a matrixed operating model, with ability to proactively plan resource.

Benefits & culture

At Zellis we create market-leading HR & Payroll products and services, to power exceptional employee experiences so that you and your people do better. Our multi-award-winning products pay over five million employees a year, with almost half (42%) of the FTSE 100, 50% of the top retailers and 30% of the top universities in the UK & Ireland as customers, making us the largest provider of Payroll and HR software and managed services.

Our vision is to be the clear leader in pay, reward, analytics, and people experiences. We're passionate about creating an environment where people want to join, belong to, and be part of a progressive organisation. Our values, which were defined with input from all of our 2,000 colleagues, we live and breathe every day:

• Unstoppable together.
• Always learning.
• Make it count.
• Think scale.

Our people are critical to our ongoing success; we’re proud of our inclusive culture that gives you the platform to grow, challenge the status quo and play a crucial role in further enhancing our market position as the leading provider of HR & Payroll software and services.With Zellis you’ll have the chance to stretch and challenge yourself in an environment that’s varied, flexible and hugely supportive.

We also love to reward and recognise our brilliant colleagues. As part of your benefits package, you’ll receive:

• A competitive base salary.
• 25 days annual leave, plus your birthday off and the opportunity to buy additional holiday.
• Private medical insurance.
• Life assurance 4x salary.
• Enhanced pension scheme with company contributions up to 8.5%.
• A huge range of additional flexible benefits across financial & personal wellbeing, lifestyle & leisure.