People Operations/HR Administrator

Company Overview

Are you ready to drive digital transformation in an exciting and innovative environment?

Incremental Group, part of Telefónica Tech UK&I, is a trailblazing digital transformation provider dedicated to helping organizations revolutionise their services through digital channels, resulting in cost savings, streamlined processes, and enhanced customer engagement. As a five-time Microsoft Inner Circle member for Business Applications, we're committed to guiding government, non-profit, and industry entities on their digital transformation journey using Microsoft technologies.

With expertise across four practices, Financial Services, Retail and Manufacturing, Public Sector, and Professional Services, Incremental is at the forefront of driving impactful change.

Job Description

Why Join Us?

At Incremental, you'll be part of a vibrant team that's changing the landscape of digital transformation. We are currently recruiting for a People Operations/HR Administrator to join our busy team to provide administrative support to the People team located across the UK and Ireland.

The role will play a crucial role in providing an efficient HR service to our internal customers across the entire employment life cycle. The position requires excellent organisational skills, attention to detail, and the ability to handle sensitive information confidentially. The People Operations/HR Administrator will assist with the day-to-day operations of the People Team duties, ensuring smooth communication and prompt resolution of all queries.

Position Highlights:

• Role : People Operations/HR Administrator
• Locations : Glasgow Incremental office 
• Work Arrangement : Hybrid working, 2 day per week in the office
• Annual Leave : Enjoy 34 days of annual leave, with options to buy and sell more.
• Learning & Development : Invest in your growth with guaranteed learning and development opportunities.
• Health & Wellbeing : Benefit from private medical coverage, permanent health insurance, and more.
• Financial Security : Secure your future with life insurance and critical illness cover.
• Financial Benefits : 6.5% contributory pension.
• Innovative Culture : Thrive in a relaxed yet high-achieving work environment.

Your Role

This is an ideal role for someone who has previous HR Administration experience and is happy to work in an evolving team during a period of significant change. You should be process-driven with a strong eye for detail, curious in their learning, and collaborative in nature. The successful candidate will be comfortable with navigating change and have the ability to prioritise with ease.

Your responsibilities will include:

• Responsible for managing the People Team Inbox in a timely manner, acting as a first point of contact for general inquiries and escalating as appropriate.
• Provide administrative support covering the full employee lifecycle from employee contracts and offer letters, reference requests, contractual change letters, parental leave letters, flexible working letters, and leaver documentation.
• Lead the onboarding process for new starters, from administration, right-to-work checks and references, and DBS checks before joining, to first-day inductions, compliance training, and probation process.
• Update HR system with new employee and relevant change information, ensuring employee records are kept up to date and supporting documents are saved to employee files upholding compliance requirements
• Issue new starter references and respond to all reference requests including ex-employee, mortgage, and visa applications.
• Support administration of employee benefits.
• Assist in the development and implementation of People/HR policies and procedures.
• Support the absence management process.
• Support People initiatives and projects aimed at improving employee engagement and workplace culture as required.
• Successfully implement continuous improvements to processes with the customer needs at the heart of its focus to enhance the overall customer experience.
• Support the Talent Acquisition and Learning & Development teams with general administration as required. Including managing recognition initiatives and tracking certifications.

Qualifications

Desired Skills and Experience:

We're seeking a passionate team player with the following experience:

• Strong administration skills with proficiency in Microsoft Word / Excel & PowerPoint.
• Experience and understanding of HR systems.
• Previous experience in benefits administration.
• Accuracy and attention to detail is essential in this role.
• Excellent planning and organisational skills with the ability to prioritise and manage time effectively.
• Must possess the highest level of professionalism, integrity, and confidentiality.
• Structured and methodical in approach, with an appreciation for processes.
• Proactive and flexible with a “can do” attitude.
• Exceptional communication and interpersonal skills.
• A natural flair for delivering high levels of customer service.
• Team player who understands the importance of collaborative working.

Additional Information

Ready to Make an Impact?

Join us in shaping the future of digital transformation at Incremental Group. Be part of a team that values your expertise, supports your growth, and fosters a positive work environment. Apply now to embark on a rewarding journey!

We encourage applications from a wide range of individuals, irrespective of: age, disability, gender, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or beliefs and sexual orientation.

We look forward to hearing from you!