Policy and Public Affairs Administrator

Charity People is delighted to be working with a leading advice sector support charity in their search for a new Policy and Public Affairs Administrator to work closely with the Scotland Developmental Manager for the Policy and Public Affairs Department. This is an exciting time to join the charity’s growing team as they launch a new three-year strategy (2024-2027). The organisation will be making a significant investment in capacity, new support services and innovation to deliver the support and advice that members, the wider advice sector and their communities need. Job Title: Policy and Public Affairs Administrator
Location : Scotland, but you will be home based with occasional travel to Glasgow Office and London Office
Contract : Perm, Full Time, 35 hours
Salary: £24,791 - £26,046 per annum (plus £600 Scotland weighting, and £600 Home working allowance)
Benefits : Benefits including 20 days of annual leave, increasing by a day each year (to a maximum of 5 additional days) plus 3 days leave between Christmas and New Year, home working allowance, 6% pension contribution plan, two days volunteering days per year, season ticket and bicycle loan scheme About the organisation We are partnering with a small charity that makes a big impact. They support members, so it is easier for them to help their clients, and by directly influencing policy-makers, decision-makers and funders. There are currently 700 members and 1.7m people were offered free advice by members on a diverse range of issues including debt, housing, benefits and immigration problems The charity is a UK wide organisation which means their stakeholder and advocacy work is across devolved nations as well as the UK. The Role The Policy and Public Affairs Administrator will support the Scotland Development Manager with the administration of the Scottish Government grant programme and Scotland-focussed member support, including member forums, newsletters and other events. You will also provide administrative support to the wider P&PA Department, when necessary, to support the charity to achieve its policy and public affair objectives; to benefit people seeking advice and the communities served by our members Responsibilities: Policy And Public Affairs Receive and respond to initial enquiries from funders and stakeholders, using e-mail, telephone and web communication channels. As part of this be responsible for monitoring the various inboxes for the Scottish Membership (including grants inbox and main email inbox) as well as those in boxes for funders and other stakeholders. Deal with straightforward enquiries directly. For more complex enquiries, gather any additional information needed to deal with the issue, pulling in support from colleagues where necessary. Log interactions with members and stakeholders on Salesforce, ensuring that any further action is taken by department or other colleagues Create and maintain up-to-date documentation and training resources for key Policy & Public Affairs systems and processes e.g., funder reporting; stakeholder mapping Create and manage Policy and Public Affairs leads and opportunities on Salesforce. Use Salesforce to maintain accurate records of the people and organisations the charity works with, and their use of member benefits and services Supporting Members And Stakeholders In Scotland Support the Scotland Development Manager with the administration of Scotland-focussed member benefits, including member forums, newsletters and other events. Do so using established systems and processes; by working in close collaboration with the Membership Team and Marketing and Communications Team. Provide general administrative support that enables the Scotland Development Manager to deliver required objectives in Scotland. Ensure Salesforce records for all Scotland contacts are up to date, for example by regularly and proactively reviewing and updating records using external sources such as websites and stakeholder spreadsheets and reports. Funding and Programmes Support the Scotland Development Manager to administer the Scottish Government grant funding programme and to support the advice services receiving this funding. Support the Funding and Programmes Manager to ensure the effective administration of all other grant funded programmes, where possible identifying improvements in current reporting processes and other systems. About You Effective interpersonal and communication skills, with the ability to work with diverse stakeholders and communities Ability to build and maintain strong working relationships with peers Ability to record, process, understand and implement instructions given by colleagues using a range of communication channels. Good organisational skills; ability to manage own workload, completing routine and delegated tasks in a timely and effective way. Ability to prioritise and triage enquiries using a range of communication channels, including e-mail, telephone and web. Ability to use a range of ICT tools and platforms effectively. For more information and for the full Job Pack, please contact Seema Choudhury at Charity People.
The application process is to submit a CV and Supporting Statement to
The closing date is 9am on Tuesday 11th June . Interviews will take place Thursday 13 th June. If you require any assistance or adjustments during the application process, please don't hesitate to reach out. Charity People actively promotes equality, diversity, and inclusion. We match charity needs with the skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we know greater diversity will lead to even greater results for the charities we work with.