Business Operations Administrator

Business Operations Administrator Location Hybrid work in Newport :

Details

Reference number

353197

Salary

£22,699 A Civil Service Pension with an average employer contribution of 27%

Job grade

Administrative Officer

Contract type

Permanent

Business area

ONS - Surveys and Data Collection - Business Data Operations Division

Type of role

Operational Delivery

Working pattern

Flexible working, Full-time, Job share, Part-time

Number of jobs available

10

Contents

Location

About the job

Benefits

Things you need to know

Apply and further information

Location

We operate a hybrid working model and fully support flexibility with colleagues already based across the UK working from home and linked to one of our core locations in Newport or Titchfield (Fareham) .

For this role you will be linked to one of the core locations, the frequency of attendance at our offices is agreed with you as relevant to your role. There will be an expectation to attend site regularly especially during the training periods.

As part of the hybrid working arrangement there is a 40% minimum office attendance requirement. Attendance is typically at your contractual office, with occasional travel to alternative locations.

About the job

Job summary

The Office for National Statistics (ONS) is the UK's largest producer of official statistics, covering a range of key economic, social and demographic topics. These include measuring changes in the value of the UK economy, estimating the size, geographic distribution, and characteristics of the population, and providing indicators of price inflation, employment, earnings, crime, and migration.

Business Data Operations Division (BDOD) is a large and diverse area of 400 staff collecting economic statistics survey data from over a million businesses a year. It is the foundation for most of the ONS core economic outputs, such as Gross Domestic Product (GDP) and Balance of Payments (BOP) and as such is a great place to build your career at ONS.

As a Business Operations Administrator, you will be a member of the Operational Delivery Profession (ODP) which is the largest professional community in the Civil Service.

ODP is the largest profession in the Civil Service. ODP's 200,000+ members work in a wide range of operational delivery roles across government, providing essential services that support and protect UK citizens at home and overseas. They help to make ONS a great place to work.

As a member, ODP supports you by providing learning and development opportunities, career pathways, tools and resources to help develop your skills and progress your career. This is an exciting opportunity to join a modern, innovative and inclusive Civil Service profession that sits at the heart of public service delivery.

As a Business Operations Administrator, your primary role will be to collect and validate a range of monthly, quarterly and annual business survey data. Obtaining timely and quality data and recording follow-up information to support any changes in that data will be key. Customer/stakeholder engagement is also very important in this role.

A typical day will involve working autonomously to prioritise your work, making informed decisions relating to changes in data through interpreting that data and investigating anomalies. You will be expected to document all information gathered via our internal IT systems and databases and escalate any issues that you are unable to resolve.

The focus of the work may differ between posts. For example, there may be a focus on analysis, building relationship management with respondents, enforcement activities as well as supporting activities such as occasional post opening on site. You will also be expected to take part in a 5pm cover rota.

Responsibilities:

• Provide a professional and helpful interface with respondents using a variety of communication channels (i.e. telephone and written correspondence).
• Obtain and query data, deal with customer queries, including use of telephone.
• Record all actions taken on our internal databases, maintaining accuracy and writing clearly in plain simple language.
• Make informed decisions based on the analysis of data and knowledge obtained from the Respondent as opposed to opinions or assumptions.
• Working flexibly as part of a team, maintaining a professional relationship and engagement with colleagues and customers alike.
• Making decisions relating to data changes, interpreting data and investigating anomalies.
• Ensure work is accurate and completed in a timely manner by planning and prioritising your own workload to avoid unnecessary delays or impact.
• Contribute to process reviews and continuously look for ways to improve working practices and systems and escalate issues when required.
• Be a positive role model, responding positively to challenge and change.
• Actively take responsibility for building and maintaining own training and development, reviewing progress regularly with line manager.

Person specification

Please note as part of this role, there is a requirement that you provide cover until 5pm on a rota basis

Essential criteria:

• Confident use of the telephone and the ability to communicate effectively in writing via messaging platforms.
• Good IT skills with the ability to learn new systems and ways of working.
• Ability to work independently and as part of a wider team to enable strong working relationships.
• Strong organisational skills with the ability to prioritise, be flexible and adaptable to change to deliver within tight deadlines.
Proven ability to adapt to change.

Behaviours

We'll assess you against these behaviours during the selection process:

• Changing and Improving
• Communicating and Influencing
• Working Together

Technical skills

We'll assess you against these technical skills during the selection process:

• Tell us about your experience of working with customers or colleagues, using the telephone and other methods such as face-to-face, e-mail etc. to communicate.
• Tell us about your experience of using IT systems as part of a new role or project? How did you adapt and ensure you were able to deliver what was required of you?
• How do you manage your time and priorities to ensure you complete your work on time while maintaining quality?

Benefits

Alongside your salary of £22,699, Office for National Statistics contributes £6,128 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

The Office for National Statistics is part of the Civil Service, and as such we share a number of key benefits with other departments, whilst also having our own unique offerings to support our 5400 valued colleagues across the business.

Whether you are hearing about us for the first time or already know a bit about our organisation, we hope that the benefits pack attached (bottom of page) will give you a great insight into the benefits and facilities available to our colleagues, and our fantastic working culture.

Inclusion & Accessibility

At ONS we are always looking to attract the very best people from the widest possible talent pool, and we are proud to be an inclusive, equal opportunities employer. As a member of the Business Disability Forum and a Disability Confident Leader we're committed to ensuring that all candidates are treated fairly throughout the recruitment process.

As part of our application process, you will be prompted to provide details of any reasonable adjustments to our recruitment process that you need. If you would like to discuss any reasonable adjustments before applying, please contact the recruitment team in the first instance.

If you would like an accessible version of any of the attachments or recruitment documents below or linked to in this advert, please contact the recruitment team who will be happy to assist.

Things you need to know

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Experience and Technical skills.

Applicants may utilise AI resources in their submissions; ensuring all information provided is factually accurate, truthful, and original, avoiding any form of plagiarism to maintain the authenticity and credibility of the application process.

Security Clearance

The requirement for SC clearance is to have been present in the UK for 3 consecutive years immediately prior to applying.

A lack of UK residency in itself is not always a bar to security clearance but the Department will need to consider eligibility by exception on a case-by-case basis. You will be asked to provide information regarding your UK residency during your application, and failure to provide this will result in your application being rejected.

If you are unsure that you meet the eligibility above, please read the information available on Gov.uk on this link, or contact the recruitment email on the advert before applying to discuss, as failure to meet the residency requirements will result in your security clearance application being rejected and any offer of employment being withdrawn.

At the point of SC application, you will need to provide or give access to the following evidence:

• Departmental or company records (personnel files, staff reports, sick leave reports and security records)
• UK criminal records covering both spent and unspent criminal records
• Your credit and financial history with a credit reference agency
• Security Services records

Assessment at application stage will be based on your CV and the evidence given in the 3 set questions contained in the application form. Your CV should be tailored to demonstrate any skills, knowledge and experience that are relevant to the content of the role.

The 3 questions, require a response. As these responses to the questions are scored, we would recommend that you give clear examples for each including the impact of your actions.

In cases where there is a high number of applications the sift pass mark may be adjusted and candidates will be invited to interview in merit order, i.e. those scoring the highest.

Should you be invited to interview, you will be assessed using various assessment techniques aligned to the new Civil Service Success Profiles, where you'll be assessed against all the behaviours outlined in the advert.

Interviews will be conducted by Video Conference.

Our main locations are Newport (South Wales) and Titchfield.

A reserve list may be held for a period up to 12 months from which further appointments may be made.

The Sift will be conducted from 04/06/2024

Interviews will be conducted from 18/06/2024

For the full terms and conditions of the post, please see attachment.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check. Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window). See our vetting charter (opens in a new window). People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative. Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

Name : Business Surveys Recruitment Email :

Recruitment team

Email :

Further information

If you feel your application has not been treated in accordance with the Recruitment Principles and you wish to make a complaint, in the first instance, you should contact . If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission