Operations Administrator

About us

We are a 10 person Recruitment agency looking to scale and grow.

Specialist Cloud & IT Infrastructure Technology Recruitment

Why InfraView:

• Fast growth, clear vision and values
• Internal & external training
• Fun, collaborative, dress down office, music
• Digital marketing support
• Grown up & switched-on environment
• No commute to London
• Summer Party / Christmas Party Quarterly Office Events.

Our work environment includes:

• Modern office setting
• Modern office setting
• Work-from-home days
• Growth opportunities
• Casual work attire
• Company perks
• Relaxed atmosphere
• Regular social events
• Lively atmosphere

Operations Manager / Senior Operations Executive - IT Recruitment - Systems, Processes, Automation, Repeatable, Scaleable

Surbiton (SW London Surrey) - WFH / Hybrid (must be commutable to Surbiton)

£27,500 - £35,000 + bonus + bens (dependent on experience)

Fantastic opportunity to join top performing, fast growth, specialist, IT Recruitment Consultancy in a Senior Operations position. Key focus of role is to provide operational and technology expertise across the business, positively impacting cost and competitive advantage. To be a key influencer and implementer of wider business strategy and productivity. Drive scalability and repeatability though evaluation and implementation of operational process, technology and automation.

Responsibilities of the Role:

Pivotal role to help & support us grow and scale the business. Work with the Directors to prioritise and deliver the following:

(Not all of this is essential on Day 1 - happy for someone with good ops experience to pick this up as we and they grow. A great opportunity to take ownership, learn progress and develop in the role)

Systems and Processes

• Take Ownership of all Systems and Processes – Evaluate & Implement or Improve
• Prioritise, own & deliver Ops Projects
• Introduce back-office structure to the company
• CRM – Work with Vincere to create optimum configuration, usage, and subsequent reporting
• Standardise and manage all internal and external documents
• Client and Contractor Contract Generation and Compliance
• Sales MI + Reporting
• Automation - Drive productivity gains, reduce manual tasks where appropriate
• Client Contact Sequencing and Outreach
• Candidate Contact Sequencing and Outreach
• Evaluate and recommend new technologies - AI Automation etc

HR

• Employee onboarding / offboarding (offer letters, contracts, new user set up, general employee management etc)
• L&D, Personal Development and Training Plans
• Manage Equity / Share Scheme

Internal Recruitment

• InfraView Recruitment - Process Administration, pre-Screen applications and assist the Directors with the interviewing stages
• Advertising & Automation

Sales Operations Management

• Provide operational support required to facilitate sales growth through repeatable scalable sales processes.
• Collate Reporting for Monthly Reviews
• Running company employee incentives, recording performance, and sharing updates

Client Analysis

• Provide Client analysis around spend and profitability
• Work with Directors to facilitate Sales Forecasting

Feedback

• Client, Candidate Feedback – Evaluate, implement, and own a Feedback process (we have a supplier ready - Recruiter Insider)

Supplier Management

• Own / manage relationships with all external providers LinkedIn, JobBoards, IT, VOIP etc.
• Marketing – liaise with existing outsourced Marketing providers (Addictivity / Recbound) and internal marketing to oversee from an Operational Perspective (runs itself mainly)
• Finance - liaise with existing outsourced Finance provider to oversee measure from an Operational Perspective (runs itself mainly)
• Liaise with Recruitment Partners

EA/PA

• Provide Ongoing Support to the Leadership Team

Office Management

• Take responsibility for all areas of the office environment

Personal Development

• Utilise access to The Recruitment Network, RecWired and Members Only for Personal Development and Ongoing Peer Level Support
• Attend TRN Operations Round Table and Events

Leadership

• Part of the management team - come up with stuff we haven't thought of yet as we grow in next 12 months.
• Streamline and set foundations for growth.

Compliance

• Ensure operational systems are GDPR compliant and users are aware of requirements

Success – how is the role measured?

• Process mapping
• Systems Adoption
• Successful Project Deployment
• Client, Candidate, Supplier & Internal Colleague relationships
• Client, Candidate, Supplier & Internal Colleague feedback

Qualities required to excel in the role:

Skills / Experience

(Not all of this is essential on Day 1 - happy for someone with good ops experience to pick this up as we and they grow - we are only 8 people currently. A great opportunity to take ownership, learn progress and develop in the role)

• Awareness of the principles of a CRM/ATS system, experience with process management
• Stakeholder management
• Commercial awareness
• General office admin experience
• The ability to demonstrate experience of taking on a project and seeing it through to completion.
• Reviewing, optimising, and documenting processes to identify and implement change as required, in support of continual improvement.
• Excellent business communication, planning and organisational skills
• Capable of having a highly methodical/logical approach to problem solving
• Experience collating data and running reports, the ability to integrate data quickly to communicate effectively with department and managers.
• Experience of using LinkedIn/other job boards etc, research projects
• Experience dealing with contracts and compliance in a recruitment business and supporting sales and marketing functions.
• Excellent computer literacy using MS Office (Excel, Word, email) and CRM systems
• Excellent relationship building skills and the ability to work with people at all levels within the company and be a team player.
• Effective time management skills, with the ability to work under pressure and to deadlines.
• The ability to create and maintain an efficient system of operation to support the business needs.
• Comfortable multitasking and working cross-functionally with different business unit

Knowledge – what do you need to know?

• Knowledge of recruitment industry
• Knowledge of clients and their businesses
• General RecTech Product knowledge
• Technology Savvy - ideally strong with Automation tech or keen to learn
• Knowledge of internal systems, processes, and recruitment processes

Skills – what do you need to do well?

• Strong Operational skills
• Relationship-building
• Attention to detail
• Communication – written and verbal; listening, questioning, and influencing
• Personal Effectiveness

Great role at one of the most exciting recruitment specialists in the UK with exceptional career development and training provided and with a strong opportunity to fast track your career and earning potential!

Apply now or call Tim Davey - Co-Founder / Operations Director on

Job Types: Full-time, Permanent

Benefits:

• Casual dress
• Company events
• Company pension
• Free parking
• Sick pay
• Work from home

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus scheme
• Yearly bonus

Application question(s):

• Where do you live currently?

Experience:

• Operations management: 1 year (required)
• Administrative experience: 1 year (required)

Language:

• English (required)

Work Location: Hybrid remote in Surbiton