Planning Administrator

Job Description - Planning Administrator (241014)

Job Description

Planning Administrator - ( 241014 )

Description

Planning Administrator

Newcastle upon Tyne, Hybrid working 2 days in the office and 3 days at home

Permanent, Full time (37.5 hpw)

Salary: £23,464 pa , with brilliant benefits including a Health Cash Plan

Home, a place where you belong

Are you looking for a new role with a great employer? Then join us at Home Group as our Planning Administrator and be part of our fantastic team. You’ll provide excellent desk top administrative support to our front-line maintenance teams, keeping systems up to date, driving productivity and providing brilliant customer service.

Ideally you will have some business administration experience or hold a relevant qualification. But, the good news, if you don't have this we'll train you up via a Business Administration Apprenticeship Level 3. This will ensure you have all the knowledge and skills required to be brilliant in this role.

Typical day as our Administrator

• Ensuring our systems contain accurate, real-time information including maintenance works required on our customers’ homes
• Responding to customer, colleague, and supplier enquiries through maintaining our inboxes, and responding to telephone queries
• Using use our works order management and other systems to ensure all materials, equipment and subcontractor orders are updated
• Ensuring our trade operatives know each day what they need to do, where they need to be and have the right materials to complete their allocated jobs
• Highlighting where job volumes exceed available resources so we can take appropriate action
• You take pride in providing general admin support to the team or supporting the schedule work for our trade operatives

And we really are great, we are one of the top 10 Great Places to Work in the UK!

What you'll bring

• Previous administration experience, working in a fast-paced team
• Good knowledge of and able to use workforce planning systems.
• An eye for detail (let’s hope you spot no typos here), great at organising, planning, meeting deadlines and able to handle lots of different tasks
• A flexible approach, able to use own initiative and judgement
• Able to use technology and online systems

Our team

You’ll be working as part of our fabulous team who are super passionate about delivering a first-class maintenance solution to our customers. To us were not just a team we’re a ‘work family’. Our manager is Phil Hunter who has been at Home Group for 12 years . There are 12of us in the team and we don’t just love to support our customers, we’re there for each other too!

About the job

• · Working Monday to Friday
• This is a hybrid role meaning that you'll work from home 3 days a week and 2 days in our Newcastle based office
• Working hours are typi cally 8.00 am to 16.00 pm , bu t we are flexible around this and happy to discuss other patterns

A place where you belong

Great things happen when we can be ourselves at work. We want all our colleagues to be who they truly are here. Our internal diversity networks, peers, and allies (Multicultural, LGBTQIA+ and Disability) support us all to be our best. Together we make Home Group a great place to work !

What’s in it for you?

• 34 days annual leave (includes bank holidays and a “me day” to use whenever you fancy) increasing to 39, the option to buy 5 more, and time off for volunteering too!
• Health cash plan saving you from £1140 per annum. We’ll cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies, and lots more.
• Over 800 high street discounts on groceries, holidays, and days out. Looking for a new phone, bike, or car? Save money with us.
• We’re Investors in People Platinum employer, a Great Place to Work and 10th Best place in the UK for Wellbeing”
• We Grow Our Own colleagues (not literally of course!), when you’re ready for the next step in your career, you can grow with us!
• Generous pension scheme with life insurance of 3x salary.