Visitor Operations Manager

Visitor Operations Manager

Closing date: Monday 1 July 2024 Salary: £25,600 - £27,456 (pro rata) per annum (FTE £32,320 - £34,320) Contract type: Permanent / Working hours: Part time Location:

Nature Discovery Centre ,

Muddy Lane, Lower Way, Thatcham, Berkshire, RG19 3FU Click here to apply

Deliver an engaging visitor experience at our busy visitor centre in Berkshire!

BBOWT has a vision for “more nature everywhere, for everyone”. We’re working hard to create an inclusive culture, where everyone feels they belong. This includes you being comfortable bringing your whole self to work, and us co-working with the diverse communities we serve to ensure we are meeting everyone’s needs.

As Visitor Operations Manager you will deliver an engaging visitor experience at our busy visitor centre in Berkshire.

What you’ll be doing

• Providing leadership to a high performing team of staff and volunteers
• Developing, delivering and reporting against the Visitor Centre Business Plan
• Maximising the retail operations of the Visitor Centre in alignment with BBOWT values
• Acting as Visitor Centre Duty Manager as required (including regular weekend working and occasional Bank Holidays)
• Developing a welcoming environment so all visitors can enjoy the site to its full potential
• Ensuring an engaging and inspiring visitor experience, which will include a program of events for all ages.

What we’re looking for

• Visitor services skills, incorporating commercial retail, and or, catering
• Demonstrable income generation, business planning and meeting targets skills
• Excellent social and communication skills at all levels
• Staff and / or volunteer management skills
• Proficient in using Microsoft Office applications, especially Excel

Contract: Permanent

Hours: 28 hours per week, to be worked Tuesday to Sunday on a rota basis. Required to work 1 in 3 weekends.

Based: Nature Discovery Centre, Thatcham

For all your hard work you can expect a great rewards package in return. In addition to being part of a friendly, skilled and knowledgeable team, passionate about making a difference, when you work for us you’ll also receive

• Generous annual leave entitlement with paid birthday leave and generous occupational sick pay
• Enhanced maternity, paternity and family-friendly policies
• Flexible working to achieve work-life balance
• Pension with generous employer contribution
• Learning & Development Programme for all (SEED)
• Well-being initiatives including qualified Mental Health First Aiders across BBOWT, access to our Employee Assistance Programme, providing you with immediate and confidential help for any work, health or life matters; 3x life assurance, online GP access and a YuLife benefit package with free will writing, a variety of discounts and ability to claim vouchers to use in a wide range of stores when you redeem YuPoints earned by being active or meditation sessions.
• Salary sacrifice Cycle scheme & Electric Vehicle scheme
• Membership to BBOWT’s, and The Wildlife Trusts’, Staff Network Groups for social interaction, peer support and personal development

How to apply

For full details, please read the job description and T&Cs below. To apply, please follow the application link.

The closing date for applications is 11.59pm on Monday 1 July 2024.

Interviews will take place face to face at the Nature Discovery Centre on Wednesday 10 July 2024.

BBOWT values diversity and inclusion and the benefits this brings. We want every candidate to have the best chance of success as part of this process. In order to do this, we know that some candidates will need reasonable adjustments. Adjustments could include us providing the questions in an alternative format, providing extra time for assessments. We are also very happy to make adjustments for interview, which could include aspects such as lighting, physical access or simply making us aware when you arrive where it would be best for you to sit.

Contact us on if there are any reasonable adjustments we can provide during the selection stages, including completing your application form.

When applying for the role you can expect to answer a few questions online relating to the skills required and what you would be doing in the role. Your responses will be anonymised, randomised and scored by a panel of reviewers.

You’ll also be asked for information about your background, anything you feel comfortable sharing will be anonymised and will not be shared as part of the selection process, it will only be used to help us understand how we are performing against our equal opportunities metrics.All candidates will receive feedback on their application.

We want our people to be as diverse as nature, so we particularly encourage applications from people who are underserved within the communities in which we operate. This includes people from visible ethnic minority backgrounds, people with disabilities (including those who are neurodivergent), the LGBTQ+ community, those from lower socio-economic backgrounds, and younger people. We are committed to creating an organisation that recognises and truly values individual differences and identities.