Admin and Customer Service

Job Overview:We are currently seeking an Admin/ Customer Service Representative to join our team. As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and support. This role requires strong organisational skills and attention to detail.

Duties:- Respond promptly to customer inquiries via phone, email, and in-person- Handle and resolve customer complaints in a professional manner- Process orders, forms, applications, and requests- Maintain customer records by updating account information- Assist with billing and invoicing queries- Provide product/service information to customers- Perform data entry tasks accurately and efficiently- Use Google Suite, Sage and microsoft office for various administrative tasks

- Assist with Purchasing

Skills:- Proficient in office procedures and customer service best practices- Strong data entry skills with the ability to type accurately- Familiarity with Google Suite microsoft office and sage 50 would be useful- Excellent phone etiquette and communication skills- Clerical skills for maintaining records and documentation- Organisational abilities to manage multiple tasks effectively

If you are a detail-oriented individual with excellent communication skills and enjoy interacting with customers, we would love to hear from you. Join our team as a Customer Service Representative and contribute to delivering outstanding service to our valued customers.

Job Types: Full-time, Permanent

Pay: £25,000.00-£28,000.00 per year

Benefits:

• Free parking
• On-site parking

Schedule:

• Monday to Friday
• No weekends

Education:

• GCSE or equivalent (preferred)

Experience:

• Customer service: 2 years (preferred)
• Administrative experience: 2 years (preferred)

Language:

• English (preferred)

Licence/Certification:

• Driving Licence (preferred)

Work Location: In person

Reference ID: Customer service/ Admin