Administrator / Customer Service Administration

Licensing Administrator - Taxi Licensing These roles are at the forefront of ensuring that we deliver high standards of customer service to those who telephone, email or attend face-to-face appointments. In carrying out their duties, the postholders will be responsible for ensuring that license applications meet the required standards and that data is entered accurately onto our IT systems. As this is a role working in a regulatory area, you’ll need to be working in accordance with statutory standards and develop an understanding of the important contribution that your work makes to public safety and the local economy. As our application process is digital, you will be required to use your IT skills to manage the progress of the license applications that you are responsible for. Now in its third year, Buckinghamshire Council brings together the best of the previous five councils to create positive change for local people, communities, and businesses. Acting as the first point of contact for customers of Buckinghamshire Council’s licensing services you will respond to inquiries and complaints received from service users by telephone email and face to face in an appropriate and timely manner, including clarifying decisions and explaining any subsequent steps. You will process license applications in accordance with service performance standards and statutory requirements, collating and checking details and entering data accurately into the computer systems. You will be responsible for the administration of applications, ensuring that the correct documentation is provided and process steps followed prior to issuing licenses. As a ‘fixed’ worker, you’ll spend most of your time in the same location, which will likely be a fixed office or location where your role is performed. Being a clear and patient communicator is an asset in this role and we are looking for a candidate with good interpersonal skills. We are looking for someone who is highly inquisitive and keen to learn more about taxi licensing. The Service is busy and demanding and you will require excellent planning, time management and organisational skills, enabling you to manage a complex workload, prioritising and set deadlines and react to changing demands on a daily basis. Now is an exciting time to join Taxi Licensing, as the service area recently underwent a period of change with the implementation of a new Taxi Licensing and Private Hire Policy across the whole of Buckinghamshire. Please note, this is a fixed-term contract for 12 months. health and well-being initiatives including an Employee Assistance Programme, Mental Health First Aiders and mindfulness workshops ongoing support, and the opportunity to develop and progress in your career with us opportunities to take part in fun activities such as fundraising and social events From dedicated staff networks overseen by our Equality, Diversity and Inclusion Steering Group, to proudly standing as a Disability Confident employer, it’s important to us that all our colleagues feel engaged, listened to, and valued. Our offer of flexible working empowers a productive and happy workforce and allows employees to combine work with other responsibilities and commitments. We believe our workforce should reflect the diverse communities we service in Buckinghamshire, and are looking for like-minded individuals to join us in promoting equality, fairness, and inclusion for everyone. About the Business Unit Our Communities directorate works across the county to deliver a number of the key customer-facing services that our residents, businesses and visitors rely on every day. collecting and disposing of waste and recycling maintaining our roads and Rights of Way network and parking ensuring the delivery of school transport, and supporting sustainable travel including public bus services and School Crossing Patrollers leisure facilities, museums, theatres and libraries, as well as developing our Cultural Strategy The customer is central to how we develop and deliver all of these services, which help promote our rich and vibrant culture and special environment. We are looking for enthusiastic, ambitious and committed individuals to join our team and help us to continue to make Buckinghamshire a great place to live, work and visit. You will join us on our journey of continuous improvement - whether that’s through developing strategies and ways of working or delivering services on the ground, every person in Communities is a valued member of the team. We actively encourage a good work-life balance and promote flexible and agile working arrangements. We provide discounts on various Cafés, restaurants, shops and auto enrolment onto our generous Pension Scheme. We also offer a salary sacrifice personal car lease scheme to those who are eligible and have passed their probation period. In addition to the opportunity to gain membership to Costco, we have discounted gym memberships, travel discounts with Arriva and much more.