Advisor services - Customer service advisor

Part time, 12 hours per week Site: Burnley, Anchor Retail Park Categories: Retail Colleagues 64 per hour Business Area: Retail 64 per hour 80 per hour Love all things cycling? Your knack with customers and boundless enthusiasm for bikes is what will lead you to success in this role. Either way, we have training in place to get you the skills you need – you’ll be delivering market-leading standards of service, after all You’ll soon be working on customers’ bikes in-store, helping us wow every customer. This role delivers a wide range of services, including cycle building, repair and servicing. We’ll help you develop your practical problem-solving skills alongside your ability to work quickly and efficiently. Ideally, you already have Retail experience but if you can demonstrate experience of tailoring your approach in a customer focused sales environment, we can help you with the rest. We invest heavily in training to give our colleagues skills to develop their careers, so whatever career path you want to follow and whatever pace you want to progress, we have the support here to help you make your ambitions a reality, whether it’s in Retail or elsewhere in the Group. Experience of delivering great customer service, ideally in a retail sales environment A proactive approach to helping customers and understanding their needs Availability to work on a rota basis, including weekends As well as holiday and contributory company pension, you can expect to enjoy: Store discount, with 25% off most products across Halfords and Tredz Employee discount, with up to 50% off your garage bills at Halfords Autocentre Discount on Halfords Breakdown Cover, with bike cover as standard for all annual policies Discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more Employee wellness programme offering free, independent, confidential support and counselling 24 hours a day, seven days a week Fantastic Trade Price Bike Scheme - buy one bike per year from a range of bikes which have been significantly reduced Life Assurance Option to join our Sharesave scheme: save to purchase shares at a 20% discount Cycle to Work scheme Wagestream – a financial planning app that gives you more control over your pay. Access up to 30% of your pay as you earn it and save automatically from your salary to build a rainy-day fund for the future Health Cash Plan - claim cash back towards your healthcare costs and get access to health and well-being services We’re in an exciting chapter – rapidly growing our business with a focus on motoring services and electric mobility. We’re the UK’s leading retailer of motoring and cycling products and services, and the UK’s largest vehicle service, maintenance and repair business.