Business Administrator and Customer Service

40,000 - £50,000 pa DOE + Bonus

• 24 days holiday + Bank Holidays
• Excellent Benefits Package (Discounted Gym, 2 paid charity/volunteering days + more)
• Hybrid working available (3 days in the office)
• It is essential that applicants have experience within an Outsourcing Environment or similar. Our client is seeking an experienced Operations Manager to join their leadership team, this is a business-critical role, and the successful candidate will oversee and optimise the operational aspects of all areas within the organisation. Reporting directly to the Managing Director you will be responsible for ensuring the smooth and efficient execution of sales processes , driving performance , and maintaining a high level of client satisfaction . Develop and implement efficient operational processes to maximise productivity and achieve business targets.
• Implement performance metrics and KPIs and an analyse data and trends to identify opportunities for improvements.
• Manage resources effectively , including staffing levels, training, and technology tools to optimise operational performance.
• Provide regular and transparent reports on operational performance to the MD.

Operations Management experience within an Outsourcing Environment or similar. Demonstrated experience in process optimisation and performance management . Ability to thrive in a fast-paced, dynamic environment. Our client is a multi-disciplined agency offering tailored outsourced services to its diverse client base. They are motivated to elevate their clients’ brands through targeted research, strategic workshops, and the creation of digital & physical assets to develop unique customer experiences and propel business growth. If you are a results-oriented and strategic Operations Manager with a proven track record in ideally a sales outsourcing environment we invite you to apply by submitting your CV. Alternatively for more information and an initial informal chat please contact Janet McGlaughlin on . if your application is shortlisted then you will be contacted via telephone in the first instance.