Contact Center Assistant - Remote Work

Job Description:

BMW is seeking a motivated and confident individual to join our team as a Contact Center Assistant. This is a full-time remote position based in London, England, UK. As an Entry Level Contact Center Assistant, you will be responsible for providing support to our customer service team by handling incoming calls, emails, and live chats from customers.

Responsibilities: 1. Answering incoming calls and responding to customer inquiries in a professional and timely manner. 2. Engaging with customers via email and live chat to address their needs and provide assistance. 3. Logging all customer interactions and maintaining accurate records in our database. 4. Assisting with customer escalations and resolving complaints effectively. 5. Collaborating with other team members to ensure a seamless customer service experience. 6. Participating in training sessions to stay up-to-date on BMW products and services.

Requirements: 1. 1 year of experience in customer service or a related field. 2. Excellent communication skills and a friendly demeanor. 3. Strong time management and organizational skills. 4. Ability to negotiate and problem solve effectively. 5. Must be comfortable working in a fast-paced environment. 6. Visa sponsorship available for qualified candidates. 7. Company equipment provided for remote work. 8. Medical coverage included in benefits package.

Working Environment: BMW offers a flexible work environment that is designed to adapt to change with speed and efficiency. Our team values collaboration and innovation, and we are committed to providing a positive work environment where employees can thrive.

Equal Opportunity Statement: BMW is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. All qualified applicants will receive consideration for employment without regard to any of these factors. We encourage individuals of all backgrounds to apply.

Deadline to Apply: June 27, 2024

If you meet the requirements listed above and are excited about the opportunity to join our team, please submit your application before the deadline. We look forward to reviewing your qualifications and potentially welcoming you to the BMW family!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.