Customer Care Hayle McDonald's

[00:01] My name is Daljeet. I am a crew member, I've been here

[00:03] at McDonald's for a year. My favorite role has

[00:06] been a crew member, which is my dedicated role

[00:09] in McDonald's. I thoroughly enjoy interacting with

[00:12] my colleagues and the customers

[00:15] and then sometimes I'd be

[00:18] in the kitchen to be a great crew member you need to

[00:21] have the can do attitude. You need to be confident in yourself and

[00:24] be a team player and finally

[00:27] I'd say you make friends for life.

Overview

Applicants must have weekend and evening availability

McDonald's are one of the most recognised brands in the world, and the backbone of our brand is commitment to a set of core values: Serve, Inclusion, Integrity, Community and Family. We live by our values every day and are committed to fostering a safe, respectful and inclusive workplace, providing quality jobs, and making opportunity open to all.

Join us and you'll become part of a team, that works together to provide the best customer experience. If you've visited one of our restaurants before, you’ve probably got some idea of what's involved in working here. But you might not realise the variety and scope of the role. We want every McDonald's customer to have a brilliant experience, every time they visit. That means hot food in a clean and friendly restaurant. As a Crew Member, you'll make it happen, whether you're preparing food, serving on the till or being out in the dining areas looking after our customers' needs. You will consistently deliver the highest standards of quality, service and cleanliness in the restaurant. Provide friendly, fast and accurate service. Complete tasks and activities in line with training, company guidelines and management direction. Follow all workplace safety, security and food hygiene procedures. Treat all customers and colleagues with courtesy and respect working as a supportive team member.

Friendly, welcoming, courteous and helpful behaviour will come naturally to you and you’ll work well as part of a team. Effective communication skills such as attentive listening, face-to-face verbal communication and eye contact are a must. The ability to maintain high energy levels whilst working both efficiently and productively is essential.

Quite simply, you'll be working in our fast moving, high energy environment and we’re looking for a genuine smile, enthusiasm, energy, plus an ability to connect with customers and make them feel valued.

Benefits package includes: Holiday pay, Meal allowance, Employee discounts from top high street and online brands and much more....

Location

Hayle
Carwin Rise
Hayle
United Kingdom
TR27 5DG

There’s always support as you’re doing the role.

There’s always support as you’re doing the role.

Crew Member

We call ourselves family, we go out together, we work together and we play football together.

McDonald’s help me do the job I do by letting me be myself.

McDonald’s help me do the job I do by letting me be myself.

Customer Experience Leader

Show transcript

[00:01] My name is Chelsea. I have

[00:03] worked here for three years and my role

[00:06] is crew member.

[00:08] Back when I started at McDonald's, I was

[00:11] very quiet very withdrawn very within myself. I'm pretty

[00:14] much sprouted into who I am today. On shift

[00:17] I'm very much an energetic, jokey person. Like

[00:20] I will use you have a laugh. I feel like I've been supported and valued

[00:23] by people on shift. There's always gratitude going around.

[00:27] And there's always there's always that support there as

[00:30] well as you're doing the role.

[00:32] Yeah, best thing the people, the customers.

[00:36] Flexibility around what days you can't work, what days you can work.

[00:39] Being able to do things with people in store like arranging to

[00:42] maybe meet out and go the other places and just really having that

[00:45] connection within the crew

[00:48] at your store.

[00:50] It's a very lovely thing to have.

[00:52] I still have people that I talk to today that have left the store and

[00:55] move on to different jobs for that that friendship stays there.

Training and support

At McDonald's we believe in opportunity for everyone, and Training & Development is something that is paramount within our restaurants. The digital training guides we have created and made available solidify your learning and make it easier for you to progress in your careers. The training continues even after your first few months with us, and we have various online resources which can be used to progress further within the business.

Flexible Scheduling

We offer a flexible approach to scheduling. You can make informal flexible working requests via our online platform.

Free Meal

Free Meal

You’ll be entitled to a free meal during your shift.

Learning and Development

Learning and Development

At McDonald’s, we believe in opportunity for everyone. If you want to learn, develop and further progress your career, we’ll give you the chance.

Pension Scheme

Pension Scheme

If eligible you will be enrolled onto our pension scheme.

Service Awards

Service Awards

We celebrate continuous service with rewards throughout your employment with us.

Holiday Pay

Holiday Pay

In every role you will receive holiday pay, the amount may differ depending on the role and part time employees.

Employee Discounts

Employee Discounts

Discounts at hundreds of major high-street and online retailers.

Performance Reviews

Performance Reviews

Every year, you’ll have a review with your manager, which can make a real difference to your pay. You’ll get a bigger pay rise if your reviews show you’re doing well.

Why work here

Our values show what matters most to us and tell the world what McDonald's stands for. We live by them every day. All across the world. From our restaurant-working colleagues, right through to the farmers in our supply chain. Our core values and commitment define who we are and guide everything we do. Making sure we can continue to evolve alongside a changing world.