Customer Engagement

Are you passionate about delivering exceptional customer service? We are seeking individuals who are dedicated to elevating our customer experience.

Joining our team means taking ownership of customer inquiries and ensuring that we consistently meet and exceed their expectations. We are in search of individuals who possess a deep understanding of providing 5-star service and are committed to excelling in their roles.

As a member of this dynamic team, you will work 40 hours per week on an initial working pattern of Tuesday to Saturday 9am to 6pm or Monday to Friday 11am to 8pm with 1 in 3 Saturdays , when you work a Saturday you get a day off in lieu the following week.

In return, we offer a competitive hourly rate of £11.44, along with uncapped commission based on the activity you generate. Join us and become an integral part of our commitment to delivering outstanding customer service.

Opportunities for career advancement through a structured career path and the potential to expand working hours.

A day in the life of this role

• Handling a high volume of inbound and outbound contacts via calls, webchat, and email.
• Registering client details and forwarding them to relevant in-branch teams to arrange viewings.
• Booking property valuations.
• Completing various administrative tasks for our network of branches, including data input.
• Collaborating with your team to achieve success and maintain consistently high service standards.

How to Apply

To apply for this position, please click on the link or email your CV to and quote “CEPMA14"

Location

This role is a permanent position based at our Colchester head office: Spicerhaart, Colwyn House, Sheepen Place, Colchester, CO3 3LD.

Video Testimonials

Hear from some of our current staff members by clicking on the following link: