Customer Engagement Senior Officer

Job Description

Corporate Services

Customer Engagement Senior Officer
Waverley Court

Salary: ££36,312 - £42,717 per year
Hours: 36 per week

Working with colleagues in the transactions teams to enhance the service they provide by using the feedback received to inform training needs, improve processes, and identify potential improvements to service delivery. The post holder will be responsible for the performance, efficiency and development of the Complaints Team responsible for dealing with a wide variety of customer feedback and VIP correspondence into and out of the Council. The post will ensure transactions are dealt with effectively and efficiently whilst delivering high levels of customer satisfaction. In addition, they will support the Customer division on other projects and initiatives that support the Council’s strategic objectives. The postholder will be responsible for ensuring statutory, legal and financial compliance across the service area providing regular monitoring reports to Senior Management.

As part of our goal to improve our organisational culture and create a great place to work together for the people of Edinburgh, we want to make sure that we’re bringing the best people into our roles, not just in their skills and experience but also in their approach to work.

To help achieve this, we’re changing the way we interview and assess candidates by moving from a competency-based interview approach to a behavioural and technical (skills for the job) based approach. This new way of interviewing will allow us to assess how you think and how you would bring Our Behaviours of Respect, Integrity and Flexibility into your ways of working.

We're committed to creating a workplace culture where all our people feel valued, included and able to be their best at work, and we recognise the benefits that a diverse workforce with different values, beliefs, experience, and backgrounds brings to us as an organisation.

You can find out more on Our Behaviours web page Our Behaviours – The City of Edinburgh Council

Our salary range typically reflects the initial starting salary and annually increases until it reaches the top of the range.

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