Customer Experience & Partner Support Advisor

Customer Experience & Partner Support Advisor Location Southport PR :

This is a great opportunity to become a valued member of our Insurance team based in Southport. The main requirement for the role is to provide excellent levels of service to both new and existing customers, utilising strong customer service skills to ensure we maximise business opportunities. You will be joining us during this exciting period of growth, with a fantastic opportunity to build an excellent career here.

The Customer Service Associate will be responsible for the maintenance of our Commercial clients, ensuring that clients amendments and renewals are completed in time, in a correct manner and are provided with all the support required to assist them in maintaining their policy.

About you:

The successful applicants should have at least 12 months customer service experience. Insurance experience is desirable, but this is not essential and product training will be provided.

You'll be a good communicator and have strong numerical and verbal skills.

The day to day:

• Provide support to business clients on the most suitable levels of cover to cater for their individual insurance requirements.
• Manage and maintain relationships with existing clients to ensure a successful customer journey.
• Negotiate terms and quotations for MTA's
• Highlight appropriate additional products which align to their needs
• Develop strong relationships with Insurers and Underwriters, understanding appetites, classes and specific niche sectors

Educational qualifications GCSE or equivalent in Math's & English

Essential Skills

IT literate i.e. Microsoft Word and Excel

What's on offer:

A negotiable basic salary + all the normal benefits (25 days holiday, + Bank holidays, Pension, DIS, Flex Benefits, company share save scheme)

A collaborative and engaging environment which is fully supportive of ongoing professional development.

Job Types: Full-time, Permanent

Pay: From £21,500.00 per year

Benefits:

• Company pension
• Cycle to work scheme
• Employee stock purchase plan
• Free parking
• Gym membership
• Health & wellbeing programme
• On-site parking

Schedule:

• Day shift
• Monday to Friday
• No weekends

Education:

• GCSE or equivalent (preferred)

Experience:

• customer service: 1 year (preferred)

Work Location: In person

Application deadline: 10/06/2024Reference ID: 0524Expected start date: 17/06/2024