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Vacancy No VN539
Job Type
PermanentLocation
HatfieldJob Details
Vacancy Name: Customer Insight Analyst
Job Details:
We're Ocado Retail. We're the people powering Ocado.com , the UK's fastest-growing grocer, and Zoom by Ocado , our almost-as-fast-growing, same-day grocery service. As the world's biggest and best online-only grocer, we work tirelessly to bring more of what matters to our customers: unbeatable range, fair value, and effortless convenience.
We're an exceptional and mighty bunch of colleagues who are inspired by our three awesome values: Always be curious , Bring your best self, and Challenge what's possible .
We have ambitious plans and vision to never stop making our customers' lives better, by delivering the supermarket of today, tomorrow. We're excited that you are going to join us on the journey, so welcome to the team!
About the Team
The Customer Insight Analyst role is responsible for supporting the marketing & CRM teams as well as the wider Ocado business in delivering their commercial objectives. The team is responsible for growing the business through customer acquisitions and keeping our existing customers loyal.
The Role/Profile
Customer Insight Analysts are required to extract, manipulate and analyse wide data sets to provide critical management information to enable decision-making on key questions. This includes informing customer segmentation, behavioural tracking, campaign design, supporting implementation, advising on campaign performance, statistical analysis, and suggesting improvements to allow Ocado can best fulfil the customer's needs.
Key Responsibilities
Key skills
What We Offer You
At Ocado, we value our employees and offer flexible/hybrid working, as well as being rewarded for your contribution through our fantastic benefits.
Core Rewards
Health & Wellbeing
Flexible Benefits
On-site at Apollo
Travel to Apollo
We have free onsite parking at Apollo Court, as well as a free shuttle bus service that runs frequently from Hatfield Station - just remember to tell the driver ‘Apollo Court' as the shuttle also drops at Ocado Groups Head Office!
Driving: Apollo Court, 2 Bishop Square, Hatfield Business Park, Hatfield, Hertfordshire, AL10 9NE
Train : Hatfield station is accessible from mainline routes from London Kings Cross, London St Pancras, or Moorgate.
A little bit more about us
Our business is a joint venture between Ocado Group and M&S. It's a successful combination of award-winning customer service and unrivalled customer data; world-leading technology and logistics from Ocado Group, and unrivalled product development from M&S.
Equal Opportunity Employer
Ocado Retail Ltd is an equal opportunities employer and as such makes every effort to ensure that all potential employers are treated fairly and equally, regardless of their sex, sexual orientation, marital status
Recruitment Privacy Notice
Ocado Retail Limited will process and store your personal information in accordance with our Recruitment Privacy Notice. By submitting your CV/resume and application information, you confirm that you have read and understood this privacy notice.
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