Customer Resolution Delivery Driver

We have exciting opportunities for Customer Delivery Drivers based IKEA Nottingham.


Expected Start date - 7th July 2024


• Salary will be discussed at interview.
• This role is 39 hours per week. You will be expected to work alternate weekends.
• This is a permanent role, we operate our service between 7am - 8pm, your availability and contract will be discussed at interview. You will be expected to work alternate weekends.
• Permanent contracts for all successful candidates.


Due to Health and Safety regulations, successful applicants are required to be at least 19 years of age and have held a valid and clean driver's license (Category B) for at least 24 months, and to undergo and clear a background check before commencing in this role.


WORKING WITH US HAS ITS REWARDS
• Affordable breakfast, lunch and dinner options (including free healthy meals), as well as snacks and desserts in our staff restaurant.
• 15% staff discount on all of our IKEA products and access to our Discounts Portal to help you save £100s on high street retailers.
• Free on-site co-worker parking at our IKEA store.
• We provide you with our lovely IKEA uniform and all the tools you need to work with us.
• Holiday on Christmas Eve and Christmas Day, as well as an end of year present.
• A wide range of family-friendly policies and benefits, including generous annual leave.
• Commitment to your development at IKEA starting from day one.
• Free and confidential Employee Assistance Program and Wellbeing Portal.
• Life Assurance, enhanced statutory pension contributions, and interest free loans.


WHAT YOU'LL BE DOING DAY TO DAY


Your day will start with planning your route and loading your vehicle ready to meet our customers. You will be the face of IKEA when meeting the customer, so strong customer service skills are desirable. You will take initiative to proactively resolve customer issues, manage customer escalations by identifying the root cause and going above and beyond to surprise and delight customers and support our focus on Happy Customers.


The role is mobile, and you will be responsible for inspecting and housekeeping of the vehicles before and after customer deliveries.


WHAT YOU'LL NEED TO HAVE


At IKEA, it is all about our customers, and we are looking for candidates with a passion for helping people by ensuring smooth aftersales delivery in our brand-new electric vehicles (EV). IKEA has a sustainability commitment to complete all deliveries via EV by 2025, and you will play a big role in it.


As part of the resolution service, your role will be aftersales delivery and collection directly to customer homes as well as helping them to find the best solutions for their issues with speed and efficiency.


The ideal candidate must be self-reliant, eager to contribute and have a positive problem-solving approach to any tasks and challenges, also to be able to carry out manual tasks when required.


We provide detailed training during onboarding.


Prior experience in customer service or delivery driving is desirable while not essential.


Some safe heavy lifting is involved




WE CARE FOR THE PEOPLE
It takes the diversity of thought, background, and culture to make great ideas a reality. We welcome candidates from all walks of life to join us, where we feel valued for our uniqueness and recognised for our diverse talents.


RECRUITMENT PROCESS INFORMATION
If you have any special requirements during the interview process, please let us know as soon as possible.
First step: Please attach an updated CV with your application so we can get to know you better.
Second step: If successful, you will be invited to an interview with one of our hiring managers.
Come see things a little differently with us and be part of creating a better everyday life for the many.


IKEA reserves the right to close a job vacancy earlier than originally advertised.


For any advice or support, and I will be happy to help!