Customer Service

Customer Service Representative
Job Type: Full Time
Working Schedule: Monday – Friday
Salary Range: £24,000 - £32,000 DOE (Dependent on Experience).
Location: Wolverhampton, West Midlands No cold calling involved! Are you seeking a supportive and welcoming work environment where your skills and personality shine? Look no further! We're a friendly, family-run business in Wolverhampton offering an opportunity to join our team as a Customer Service Representative. About Us:
The Big Phone Store is a leading mobile phone retailer with over 20 years of experience. We offer a wide range of new and refurbished phones, accessories, and repair services. Our commitment to quality, sustainability, and customer satisfaction sets us apart. Join our team and be part of a dynamic, inclusive workplace that values your growth and expertise. Role Purpose:
The Customer Service Representative (Desk-Based: Phones and Emails) is responsible for providing exceptional customer support through phone and email communications. This role involves addressing customer inquiries, resolving issues, processing orders, and ensuring a high level of customer satisfaction Key Qualities We Seek: • Strong communication skills
• Proficient on the computer
• Experience in customer service is preferred but not mandatory
• Empathetic, patient and a positive attitude
• Hardworking and organised Responsibilities:
1. Customer Support:
• Respond promptly and professionally to customer inquiries via phone and email.
• Provide accurate information about products, services, and company policies.
• Handle customer complaints and resolve issues efficiently and effectively. 2. Order Processing:
• Assist customers with placing, tracking, and modifying orders.
• Ensure all order information is accurately entered into the system.
• Coordinate with relevant departments to fulfill customer orders and requests. 3. Issue Resolution:
• Investigate and resolve customer issues related to orders, deliveries, and products.
• Escalate complex issues to senior staff or relevant departments when necessary.
• Follow up with customers to ensure their issues are fully resolved. 4.Documentation and Reporting:
• Maintain detailed records of customer interactions, including inquiries, complaints, and resolutions.
• Prepare regular reports on customer service activities and performance metrics.
• Identify trends in customer issues and provide feedback to improve processes and products. 5.Product Knowledge:
• Stay informed about product updates, promotions, and company policies.
• Provide customers with up-to-date and relevant information.
• Participate in ongoing training sessions to enhance product knowledge and customer service skills. 6. Customer Relationship Management:
• Build and maintain positive relationships with customers.
• Engage with customers to understand their needs and provide personalized support.
• Promote customer loyalty by providing an excellent service experience. What to Expect: • A fully supported environment where you can showcase your commitment to exceptional customer service.
• Commitment to diversity, equality, and inclusion as an equal opportunities’ employer
• Opportunities for overtime, including weekend work.
• Staff discounts,
• Pension scheme
• Exciting social events.
• Covid-19 precautions in place
• Sick pay
• Holiday - 28 days'
• Additional holiday days rewarded for each year of service. Note: We do not engage with recruitment companies, no exceptions. This is a permanent position offering room for personal and professional growth within our thriving business. Apply today and be part of something meaningful!