Customer Service Administrator

About the Company Rainbow Sparkles Home Care Services is a domiciliary care agency in Hatfield designed to assist and promote independence in the comfort of peoples' homes. We provide home care in Hatfield and serve across Hertfordshire, including Welwyn Garden City, St Albans, Hitchin, Letchworth, Barnet, and Enfield, and intend to expand into the surrounding counties. We aim to provide compassionate and high-quality care, deep cleaning, and ongoing cleaning services to the elderly, people with health conditions or impairments, and people living with mental health difficulties throughout the local area. Why should I apply for this Customer Service Administrator job? Excellent reputation in the industry, access to opportunities and experiences that will help career growth.
Care Professional Academy Rewards include:
 Hertfordshire based Rewards
 Student Discount Packages
 Access to a Student Card - usually exclusive to university students!
 Care Professional Rewards: Discount codes, cashback and savings on over 800 UK retailers including Sainsbury’s, Argos, Boots, Marks & Spencer, Tesco, John Lewis/Waitrose, Apple, Pizza Hut and many more.
 Discounts on travel include bus ticket discounts, reduced servicing, and car leasing. And a lot more...
 Referral programme
 Access to Leading brand discount schemes.
 In-house and external regular paid refresher training
 Continuous Personal Development
 Pension
 Holiday pay
 24-hour support from the office
 Career progression opportunities
 Friendly care team
 Company issued mobile phone.
 Free induction training
 Opportunity to study for Diploma in Health and Social Care
 Opportunity to work in an expanding leading home care provider. What does this Customer Service Administrator job involve? Hours of Work: 35 Hours Per Week - 09:00 - 17:00 Respond to Customer Inquiries: Handle incoming phone calls and customer service inquiries (Referrals)
 Product Knowledge: Maintain a deep understanding of the company’s services.
 Problem-Solving: Investigate and troubleshoot customer questions or complaints.
 Gather Customer Feedback: Collect valuable feedback to improve services.
 Cross-Selling and Upselling: Promote additional products or services.
 Greeting and directing visitors, customers, and guests.
 Answering and transferring phone calls and taking messages.
 Handling queries and complaints via phone, email, and general correspondence.
 Managing security and telecommunications systems.
 Maintaining office supplies, records, calendars, and schedules.
 Develop and maintain a filing system
 Assist in the preparation of a regularly scheduled report
 Organise and schedule appointments Am I the right person for this Customer Service Administrator job? Communication Skills: Excellent verbal and written communication skills.
 Administration skills
 Empathy: Patience, empathy, and a passion for helping customers.
 Problem-Solving: Ability to troubleshoot and find solutions.
 Customer Focus: Prioritise customer satisfaction.
 Product Knowledge: Familiarity with the company’s services.
 Flexible and open to change
 The ability to work well with others.
 Solid in IT Skills
 Attention to detail. If you are interested in this position, please apply today and we will call you within the next few days. If this is not the right job for you, you can search and apply easily for other positions via Applications will only be considered if located within a 10-mile radius of the position. HCPA is not a registered sponsor for international workers seeking employment through the skilled or temporary worker route. Please refer to the UK Immigration Points-based routes and the information below to check your eligibility to work in the UK