Customer Service Administrator

Customer Service Administrator

Salary: £12.18ph

Location: Welwyn Garden City, Hertfordshire 

Job Type: Contract, Full-Time

[3 months temporary contract with the opportunity for a permanent position at the end]

Hours: Monday - Friday

Job Description:

Job Duties:

• Handling customer inquiries and resolving issues efficiently
• Processing orders and maintaining accurate records
• Providing administrative support to the customer service team
• Assisting with data entry and document management tasks
• Ensuring high levels of customer satisfaction through excellent service delivery

Requirements for the role:

• Excellent communication and interpersonal skills
• Empathy and understanding 
• Strong attention to detail and organisational abilities

Knowledge and Skills:

• Understanding of customer service principles and practises
• Proficiency in using Microsoft Office applications 
• Ability to multitask and prioritise workload effectively
• Knowledge of basic office procedures and equipment

Experience:

• Prior experience in a customer service or administrative role