Customer Service Administrator

Customer Service Administrator
Newport (Office Based whilst training and then hybrid working available)
Salary - £25k - £27k DOE
Permanent
Working hours:
8am-5pm for first few weeks whilst training, then alternate between 07:00-16:00 and 09:00-18:00 Our client in Newport is looking for an experienced Customer Success Executive on a permanent basis. Essential
• Administration background (2 years minimum)
• Customer Service / telephone experience (2 years minimum
• Multi-tasking & able to prioritise tasks
• Professional communication skills
• Able to compose professional responses to written requests.
• Good working knowledge of Microsoft tools (good knowledge of Excel)
• Potential employees must complete a background check successfully Responsibilities
• Act as first point of contact for customer requests
• Maintain files and records with accurate information and effective filing systems
• Collation of data, records, etc. to support TAM at customer review meetings
• Supporting our client’s clients through the delivery of exceptional customer service
• Support the Customer Experience Department and the Manager, Customer Experience, in delivering services that are essential to the success of the business
• Frequent contact with existing and potential clients
• Prioritize and handle service requests through to resolution, escalating where appropriate
• Day to day coordination of products and services
• Build and maintain relationships with key product suppliers and vendors
• Produce customer quotes and coordinate orders through completion to invoicing
• Process requests from internal and external customers efficiently with accurate data entry
• Supporting our client’s internal and external clients through delivery of exceptional customer service
• Collating monthly service report packs for customers
• Manage stock control of site supplies and stationery inventory
• Support other team members through collaborative training on company processes and procedures
• Ensure that Company Service Level Agreements (SLA’s) are met, in relation to the Customer Experience department
• General administration and maintenance of department records and documentation If this Customer Service Administrator is of interest, please send your CV to us today.