Customer Service Adviser

Salary: £20-25k dependent on experience
Full Time Position
Permanent Contract
Location: Exeter Agency
Monday-Friday 9am-5pm

Introduction to NFU Mutual

NFU Mutual offers a wide range of products and services, including general insurance, life, pensions and investments and has been providing quality insurance for its customers, for over 110 years. We carefully balance delivering excellent service to our customers whilst ensuring the business is run effectively. As a mutual, supporting our customers and paying their claims comes first. We are a top ten UK insurance company and the UK’s largest rural insurer, with an agency network of over 250 local offices. About the Agency

As a local agency of NFU Mutual we deliver a first-class service, and sell their product range across our region, to customers old and new, who are at the core of everything we do. We are a business where honesty, integrity, and trust are at the heart of our values. We champion the personal approach to customer service that NFU Mutual are famous for.

An exciting opportunity has now arisen within the Exeter Agency.

About the role:

You will start your career at NFU Mutual Exeter Agency by gaining your licensing in our Motor and Personal products. You will be supported through this journey to develop your sales and customer service skills whilst taking inbound calls from customers and completing changes and new business quotes. You will also learn how to cross-sell other products to customers, including our Financial Services offerings which are delivered by a dedicated Financial Adviser. You will have a Personal Development Plan to ensure you are performing in line with the agency’s expectation, but this will be adapted to a pace and style that suits you.

About you:

• Certified CII preferred

Experience & Knowledge:

• Experience of face-to-face sales, achievement of results in a targeted environment and the meeting of Training and Competence requirements.
• Competent in using office and sales support systems.

Our commitment to you:

Training will be provided to obtain further licences and encouragement for development.

Please apply in writing with CV and covering letter to: copying in. Should you wish to contact us by telephone please call and ask for Natalie or Tahlia.

Closing date for all applications:7th June 2024.

Please note you will be employed by an Agent of NFU Mutual and not NFU Mutual directly.

Whatever your role, as a key member of your agency team, you’ll enjoy the chance to develop your insurance industry knowledge and skills and build a rewarding career. For most roles you won’t necessarily need an insurance background. It’s more about your personal qualities – your ability to learn quickly, develop strong working relationships with a range of different people and give customers excellent service, with trusted advice and products.

Bring these qualities and you’ll be supported with a full range of training and development opportunities so you can build the career you want. These include the chance to gain an apprenticeship, as well as support to study for professional qualifications and full training in all aspects of the insurance industry.