Customer Service Advisor

This is a full time perm role - 40 hours per week reporting to the Office Manager. At Direct Line Group, insurance is just the start. Combining decades of industry experience with talented people in every field, we’re a customer-obsessed market powerhouse. With a network of body shops that spans the length and breadth of the UK, and 90,000 accident damaged vehicles passing through our garages every year, here at DLG Auto Services, we don’t do things by halves. We’re bringing together sustainable, advanced tech and compassionate customer service to ensure our services stay ahead of the game. As an Office Administrator, you’ll bring your previous experience to the team. You'll need to demonstrate your experience dealing with our customers as you will be the first point of customer contact for the DLG Auto Services collaborating with our customers and the respective claims and internal functions to our own high standards.Provide Service Level Agreements, ensuring customers are contacted regarding repairs Identify, own, and handle the risks involved in running our business appropriate to role, following the Direct Line Group risk framework'. You will be accountable for your individual performance and also contributing to site performance. All roles are at the heart of our Auto Services business and you'll need be enthusiastic, upbeat and committed to delivering the best repair service.

• 1+ years of experience in a customer service role
• That’s why we offer excellent benefits to suit your lifestyle and a flexible working model combining the best parts of home and office-working, varying with the nature of your role. 9% employer contributed pension
• 50% off home, motor and pet insurance plus free travel insurance and Green Flag breakdown cover
• Up to 10% annual bonus
• 22 days holiday (rising by 1 each year to 25) + bank holidays and option to buy or sell up to 5 days
• Additional optional Health and Dental insurance
• EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way.
• Buy as you earn share scheme
• Employee discounts and cashback
• Our mixed model way of working offers a 'best of both worlds' approach combining the best parts of home and office-working, offering flexibility for everyone. How much you'll be in the office depends on your role, and we'll consider the flexible working options that work best for you.

Read our flexible working approach here. We recognise and embrace people that work in different ways so if you need any reasonable adjustments within this recruitment process, please reach out to us and we can discuss how we can support you with this. Help us keep innovating and putting customers at the heart of everything. To be an insurance company of the future. Inspiring, challenging, and supporting each other to aim higher.