A highly competitive basic salary
- Immediate starts available.
- Full time hours, Monday to Friday!
- Ongoing development and training opportunities
The business boast state of the art technology in their flagship contacts centre offices, located in the heart of Middlesbrough, they are easily accessible. Apply now for an immediate response.
Undertake call handling duties in a friendly, professional, and efficient manner, recording contact, submitting service requests and processing payments using the Customer Relationship Management (CRM) and associated systems.
- Welcome customers into the Customer Centre, and support them to report, apply and pay via the business website.
- Provide a reception function within central locations, dealing with enquiries in a timely and efficient manner.
- Maintain a working knowledge of the business and related public services to advise or direct customer enquiries.
- NVQ2 in Customer Care or equivalent qualification.
- Experience of data entry into customer systems.
- Knowledge of local government and it services is an advantage
How to get there?
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