Customer Service Advisor

VANRATH are delighted to be assisting our client, a large Public Sector Organisation with the recruitmentof a Customer Service Advisor to join their team based in Belfast.

This is a Full-Time Monday - Friday position. 37 hours per week. Monday - Friday 9 - 5.

Salary

£23,819 per annum, plus benefits.

Responsibilities

• Attend briefings before deployment into each area.
• Plan routes according to the properties required to visit.
• Deliver the information booklet to each household / business in each project area.
• Where no contact can be made, leave a calling card indicating what residents need to do and/or when you plan to call again.
• Collate and return all completed questionnaires to the project officer.
• Maintain a high level of customer care and deal with internal and external customers of the service either face-to-face or by telephone and e-mail as required.
• Undertake any other relevant duties that may be assigned as required by the line manager.

Essential Criteria:

• A full, current driving license.
• Effective communication skills with the ability to provide information to and handle complaints from the public.
• A good standard of literacy, including the ability to create and maintain computer records.
• The ability to prioritise work and keep track of tasks using judgement to decide priorities.
• Able to demonstrate at least one years' relevant experience of:

1. Dealing with members of the public as part of daily duties in a face-to-face environment.
2. Compiling and analysing service information.
3. Undertaking Marketing and promotional activities and events.

For further information on this opportunity, or any other position in Belfast or wider Northern Ireland, please apply via the link or contact Conor Birch in the strictest confidence.

Recent Feedback from our candidates:

''I found Vanrath very professional from the off, they took the time to understand my background and experience only putting me forward for Jobs, that were suitable both with respect to my experience and abilities as well as my intended career direction.''

''VANRATH were extremely supportive throughout the recruitment process and answered any queries I had, whilst keeping me informed of progress the entire time. This provided me with more confidence going into the interviews and helped me to secure my new role. Highly recommend!''

''Had a brilliant experience with Vanrath, after having used many other recruiters in the past VANRATH really listened to what type of role I wanted and made the whole process very smooth and easy!''