Customer Service Advisor Advisor

Are you ready to be part of a passionate teamdedicated to sustainable solutions in recycling and water treatment? We're looking for a customer focused administrator on a 12-month fixed term contract. We offer (amongst a whole host of benefits) flexible/hybrid home working and welcome applicants on full or part time basis. Customer Service - receiving customer enquiries and bookings via phone calls, emails or in person and resolving them. Customer Account - setting up new accounts and maintaining existing ones with precision. Assisting in various opportunities that require support and coordination. Administration - handling administrative tasks such as filing digital waste transfer notes, data entry using Microsoft Excel, andorganising documents. Generating comprehensive customer reports to track accounts. Communication - first point of contact between the organisation and customers, building strong relationships and ensuring a seamless journey. Billing & Invoicing - ensure accurate billing and invoicing processes. Whilst customer support is our daily bread and butter, there areopportunities to link up with other departments to ensure the customer experience is top notch. Project Support - contribute to internal projects that drive our mission. Site Visits/Tours - coordinate and participate in site visits or tours to showcase GENeco's capabilities and facilities. Our Customer Account Adviser role is Monday to Friday and our full-time positions are typically 40 hours per week. If you're looking for flexible and/or part time work, don't let this put you off as we are proud to be a life friendly employer and will consider flexible, part-time and hybrid working options. Microsoft Excel Skills: Competent with Excel and can demonstrate previous use cases Customer Service Experience: Some prior experience is essential Digital Skills: Familiarity with CRM (Salesforce) and CMS software is a plus We offer a wealth of both financial and non-financial benefits, including:

• 25 days' holiday rising to 28 with length of service
• Up to 20% combined pension contribution
• Opportunity to buy or sell holiday
• Optimise Health Plan supporting you with your healthcare costs
• £1000 'Refer a friend/family' scheme
• Life assurance of up to eight times your salary
• Sustainable benefits including electric vehicle and cycle2work schemes
• A range of family friendly policies including enhanced maternity and paternity leave
• Paid community day
• Cashback and discounts from over 3,000 retailers.

GENeco is a multi-award-winning recycling and renewable energy company. We were created by Wessex Water in 2008 to help our parent company become more sustainable, and our truly ground-breaking and driven approach led to us achieving carbon neutrality and zero waste to landfill status in the first three years of operation. We manage over 700,000 tonnes of varied waste per annum, transforming this into commercial products, renewably sourced gas and electricity powering thousands of local homes. We are consistently setting new standards within the industry and utilising ground-breaking technology to provide the best value sustainable solutions to a diverse customer base. From developing a VW Beetle powered by human waste to establishing a co-located food waste and sewage sludge recycling facility, GENeco was there first. Driven by strong values and a clear direction, we're focused on helping people achieve their ambitions in the right way. This is a great opportunity work for a multi-award-winning company and join the fight against climate change. We have signed the Armed Forces Covenant and are a Disability Confident Committed employer. Please let us know if you need any additional support or help to assist you in your application.