Customer Service Advisor Advisor

Role: Customer Service Adviser Location: Barnstaple Salary: £23,410 -£24,897.86 (FTE) per annum depending on experience Two positions: Hours: Full Time - 37 hours per week – permanent Part Time – 22.2 hours per week – fixed term contract (9-12 months maternity cover) The Role As a member of the Customer Care Team you will be the first point of contact for customers, ensuring queries (whether by phone, in person, or in writing) are dealt with in a positive, professional and helpful manner. You will be responsible for resolving issues or effectively signposting customers to specialist teams and partner agencies and giving informed guidance on a variety of North Devon Homes services including estate management, repairs, rent enquiries and other housing related matters. The main responsibilities of the role are: To provide our customers with a “one-stop shop” service, endeavouring to resolve their enquiry at a first point of contact To pro-actively seek solutions to customer enquiries by communicating with colleagues and contractors To use a range of IT packages, ensuring all customer enquiries are fully and accurately recorded The ability to remain calm and “diffuse the situation” whilst dealing with a wide range of enquiries. About You You will have a passion for helping people and the ability to stay calm in a crisis You will be able to tactfully deal with a wide range of customers You will have experience in providing advice and the ability to offer practical solutions to customer enquiries You will have experience of working in front line customer service You will be a good problem solver and innovative thinker. Benefits

• 27 days holiday plus bank holidays
• 7% Employer contribution Pension
• Cash Plan of up to £1400 per year
• Employee Assistance Programme (EAP)
• Health & Wellbeing Support
• Family Friendly Policies
• Cycle to Work Scheme
• Tech Scheme
• Refer a Friend Scheme

The successful candidate will be required to complete a Basic DBS check. Closing date: Monday, 22 April 2024 – 10:00 Interviews: TBC Applications must include a completed North Devon Homes application form and supporting statement and CV. We are proud to be a Disability Confident Employer . As part of this commitment, we operate a guaranteed interview scheme for disabled applicants who meet the minimum criteria for the role to which they have applied. We request that all applications are submitted with a completed Equality & Diversity Form.