Customer Service Advisor Advisor

Customer Service Adviser 9-5, Monday – Friday Hybrid – Milton Keynes This includes supporting our customers during their onboarding, managing day-to-day enquiries, and dealing with specific requests for support. It includes supporting some of our key business processes including product transfers, redemptions and additional lump sum payments. Upholding excellent quality standards and providing customer-centric support Founded in 2007, we are a challenger bank that operates in accordance with Shariah principles, with offices in London, Milton Keynes and Wilmslow. We’re one of the fastest growing banks of our kind in the UK and are a subsidiary of Gatehouse Financial Group Limited. We offer personal and corporate savings products and finance for UK residential and commercial property, in addition to sourcing and advising on UK real estate investments. Our way of operating is stable, transparent, and shares risk and reward in an equitable way. To provide excellent levels of customer service, delight our customers, and leave a lasting impression and provide positive customer outcomes. Identify, support and manage vulnerable customers by tailoring the support provided, in a communication style that is appropriate to that individual customer. Identify and support any customer complaints with a strong emphasis on first point resolution To provide support to all our customers, across all our products, through various communication channels including telephony and email. As our service offering expands, this may also include webchat, WhatsApp and other social media platforms. Customer Services experience, ideally in Financial Services Excellent customer service, problem-resolution skills and strong PC skills. Ability to provide internal and external customers with the highest quality of customer service that meets their needs, in a timely efficient and professional manner; ability to follow up on customer complaints, questions or requests. 25 days holiday entitlement increasing with service Pension Plan Private Medical Insurance Dental Cover Life Assurance Employee Referral Bonus Gatehouse Bank is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. Full details of their Privacy Policy can be viewed by using this link