CUSTOMER SERVICE ADVISOR - Hiring Immediately

We are on the lookout for a capable CUSTOMER SERVICE ADVISOR to join our all-star team at COWELL RECRUITMENT in Bournemouth, Dorset.
Growing your career as a Full Time CUSTOMER SERVICE ADVISOR is an incredible opportunity to develop productive skills.
If you are strong in communication, adaptability and have the right experience for the job, then apply for the position of CUSTOMER SERVICE ADVISOR at COWELL RECRUITMENT today!

Job description

CUSTOMER SERVICE ADVISOR - UP TO £25K + BONUS SCHEME! (PROGRESSIVE COMPANY!!)

Cowell Recruitment   are delighted to be assisting our client in their search for a  Customer Service Advisor  to join a successful insurance broker based in  POOLE.

Due to expansion, an exciting position has become available for a  Customer Service Advisor  to join our friendly and professional team based in  POOLE.  The ideal candidate will have experience in the  customer service ideally from the insurance industry (Desirable),   and comfortable working in a targeted and fast-paced environment. You will be providing a complete  customer service  experience service to an existing and new clients.

What will you be doing:

To provide the best level of service to our customers whilst resolving Customer queries and requests in line with the companies vision and values.

What you will be responsible for:

·  Provide support and comprehensive product / service information to  customers.

·  Balancing high volumes of inbound and outbound calls, whilst also supporting customers online.

· Maintaining call control whilst on the phone to customers and building rapport.

· Carry out all  administration functions   relative to customer services effectively and within agreed service standards.

· Accurately record, store, input and update information into the relevant IT systems and Insurer platforms, ensuring all records and systems are up to date.

· Using initiative to prioritise workload and balance this alongside customer needs.

· Resolving customer issues by taking ownership and exploring alternative solutions.

· Taking payments from customers and processing through our systems.

· Collaborating with all areas of the business to enhance the customer journey and support the retention and onboarding of new customers.

· Work towards  individual  and  team targets.

· Champion adherence to all company policies, procedures, and regulations and adhere to company data protection policy.

· Any other adhoc duties.

WORKING HOURS:

• 35 hours per week.
• Shifts: Mon- Thurs between 8am – 6pm. Fridays between 8am – 5pm.

What we are looking for:

Customer Service experience.

Insurance experience preferred but not essential.

Call center environment preferred but not essential.

What you will get:

• Basic salary up to £25k
• Competitive bonus scheme
• Performance bonus
• Company events
• Company pension
• Monday to Friday

This is a fantastic opportunity, make the right career move -  apply today!

COWELL RECRUITMENT are an equal opportunities recruiter. Please note only applicants with full right to work (RTW) and residing in the UK will be considered for this role. E&OE.

Job Types: Full-time, Permanent, Graduate

Salary: Up to £25,000.00 per year

Benefits:

 

• Company events
• Company pension

 

Schedule:

 

• Monday to Friday

 

Supplemental pay types:

 

• Bonus scheme
• Performance bonus

 

Ability to commute/relocate:

 

• Poole, Dorset: reliably commute or plan to relocate before starting work (required)

 

Application question(s):

 

• What encouraged you to apply for this role?

 

Education:

 

• GCSE or equivalent (required)

 

Experience:

 

• customer service: 1 year (required)
• insurance (DESIRABLE): 1 year (preferred)

 

Work authorisation:

 

• United Kingdom (required)

 

Work Location: One location

Benefits of working as a CUSTOMER SERVICE ADVISOR in Bournemouth, Dorset:

● Company offers great benefits
● Opportunities to grow
● Advantageous package